ACD on hold Greetings

[loaiza]

I was wondering if anyone could tell me where in programming you set up on-hold greetings for an ACD queue? We have three agents in one group, if one is logged in and on the ohone, the next caller will hear continuous ringing utnil answered. It is not a thrid party ACD or anything, just what is built in on the Option 11/Meridian Mail. Can anyone assist?

Much Appreciated!

 

[bluerigsby]

Hi ,
In LD 23 you print of the ACDN number, this shows the current configured ACD Q.
You enter the route number associated with each message as follows.
1st RAN route = FRRT xx (where xx = the route)

First ran timer, time before first message plays assuming all agents busy = FRT xx (where xx is the time in seconds)

Second RAN route = SRRT xx
Second RAN timer = SRT xx
If you only have 1 message device, you put the same roue number in both FRRT & SRRT then the system willl continue to loop the message until an agent answers or the call is disconnected (durt = 30 minutes)

lastly music
Enter a music route as = MURT xx (route number)

Music will play between messages.

This all pre-supposes someone has set up the Message RANS in the first place.

 

[johnpoole]

you'll need either an analog trunk card and a source for the recordings, or a miran card to build the ran routes, you build routes in 16 and the trunks in 14.. to see if they may be built, ld 21 ltm return...that will list all the trunks that are built, if you see a ran route, still in ld 21 prt rdb 0 +the route number, then dial the acod to see if they are working

john poole
bellsouth business
columbia,sc