ACD Listing Help 81c

[TelcoMan769]

I recently inherited an 81c with MerMail and Max. We are in the process of converting to Sympo and CallPilot. It has been a while since I dealt with the administration side. My predecessor(s) were not much into managing the systems. They just built new items when they needed. There are a TON on unused DN, ACD, CDN, mailboxes, etc.

In any case, I am trying to clean things up. Is there some way I can find a description of what an ACD does or points to? Same with the CDNs.

Brian Thornton
Spherix, Inc.
Beltsville, MD

 

[johnpoole]

ld 11 will show the number of digital stations built as well as the acd agents ava and built, as far as groups, you'll need to print them is ld 23

john poole
bellsouth business
columbia,sc

 

[TelcoMan769]

Thanks for the info. I have already been in there and while it tells me the settings, it doesn't shed much light on what it was designed to do or whether it was/is tied to a current application. Any other thoughts?

Brian Thornton
Spherix, Inc.
Beltsville, MD

 

[sandyml]

You may have to call the ACD numbers themselves to find out. If you see MAXP 1 in the printout of the ACD queue, check to see if the NCFW goes to your voicemail or someplace like that. Playing phone detective is a tedious job!

 

[brewerdude]

You'll need the NTP's to decipher what each queue setting will do for you. However, some of the more popular settings are:

MAXP - max number of agents that can log into the queue
SDNB - secondary DN blocking; whether agent can take a DN call while on a queued call.
FRRT - First RAN route; message that plays when caller enters queue when there are no idle agents
SRRT - Second RAN route; message that repeats while caller waiting in queue
SRT - 2nd RAN timer; amount of time in seconds between each 2nd RAN repeat
NCFW - Night Call Foward; where the call goes when no one is logged into the queue.
FORC - whether calls are forced or not (non-forced ring on the agent phone, forced they just hear a beep and get the call).
RTQT - return to queue on no answer; set to number of rings before sending call back to queue if the agent doesn't answer.
RTQO - if RTQT has a setting, you use this to indicate whether you want the phone to logout or be placed on Not Ready
OVTH - time in seconds call waits on hold before routing to the OVDN
OVDN - queue that calls route to once they go past the OVTH
MURT - music route; music callers hear while on-hold
HOML - whether hanging up phone logs out agent or not
RDNA - restricted DN access; if set to yes, agent must login to phone to use it
RPRT - whether to send queue stats to Meridian Max or not


If you want to know the others, you'll need to look in the Alphabetical List of Prompts for LD23 in the Admin Software Input/Output guide. You can probably download that from nortelnetworks.com

 

[Mjamm]

Brian:
Try going to the following URL (

http://www.pepedog.com/meridian/)

and down load the ACDer.zip file. You can then print/capture your ACDs from LD 23 into a .txt file. The ACDer.zip Macro will then parse that information into a useful spreadsheet.

Hope that helps. You can also find the link at

http://www.ghtrout.com

mjamm

 

[brewerdude]

Correction to my list above:

TOFT - time in seconds call waits on hold before routing to the OVDN

OVTH is time that elapases before the Calls waiting lamp flashes let agents know calls are in queue.

Sorry for any confusion. I always get that one mixed up!