ACD - How to change a set into it

[rmgt]

Hi,

What is the simplest way to change an already configured set into ACD (the main reason it to be able to observe)....

I am a bit new to this..

Thanks,

 

[PERRYPJ]

out it then add it as new

OLD ROLMEN WORKING ON NORTELS

 

[johnpoole]

you need to add spv in class and the normal supervisor keys, since this in not an acd set, i would make the changes to the set after a disu. don't make changes to any acd set

john poole
bellsouth business
columbia,sc