ACD Flex- Routing

[phoneguy04]

ACD external server some how the terminal just reads a bunch of garage on it! I try to F10 out of it just keeps giving me junk no matter what keys I hit(looks like wrong baud rate)! Can I just that PC shut it down without shutting unix down!Or is there another way to get out or cancel what it is doing?Also I do have PROCENTER server connected to ADC as well.Thanks for your time!

 

[donb01]

Please provide more information. When you use the word "terminal" are you referring to a dumb terminal, a PC running ProComm that is connected to the server, or the actual console screen and keyboard on the server itself?

Have you tried changing the baud rate? Try 19200 8 N 1, and 115,200 8 N 1 - those are the two most common now. You could also try 4800 7 E 1, but I doubt it's that - that is for a special application.

If it is just a PC that you are using to administer the server you should be able to reboot it whenever you want - same goes for a dumb terminal. If you are using the actual console screen and keyboard on the server itself then you would have to shut down the server - make sure you know the proper procedure for shutting it down and bringing it back up, and make sure you have a current backup before you ever power anything down - just in case it doesn't come back on!!

 

[phoneguy04]

I got it to go back to regular screen by hitting CTRL ALT F6
,but now I lost the keyboard mapping for that. I will have to reload that file from disk. Thanks for the help.