ACD calls not going to NCFW

[LegoGirl]

Hello all! I am revisiting an old problem. I am working with an option 81, at a remote site (a hotel). The customer wants any phone in the hotel to dial certain 3-digit numbers which will take the user to a number offsite. I have ACD 243 set up, but it can only be dialed from sets that are not restricted from the outside world. The purpose of the ACD was to bypass the restrictions, but it is not working. Yet, ACD 245 (which also goes to the outside world and seems to be set up the same way) does work from any phone. The only difference I can see is that the non-working 243 goes to the home NPA, and the working 245 goes to a toll-free number. Thank you in advance for any wisdom. Below is the non-working ACD:

TYPE ACD
CUST 0
ACDN 243
MWC NO
DSAC NO
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW 9787xxxxxxx
FNCF NO
FORC NO
SPCP NO
OBTN NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
STIO
TSFT 20
HOML YES
RDNA NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100

 

[techman3030]

Try putting in the acod of the route in front of the ncfw number instead of 9.

 

[johnpoole]

3030 is correct, the acod of the route, should bypass bars. the switch is seeing the ncos on the phone and doing it's job.. you can do 6 digit routing and allow that call without opening up the phone.. acod would be a faster fix

john poole
bellsouth business
columbia,sc

 

[LegoGirl]

I did put the ACOD before the number, and that worked (after changing the stations' cls from SRE). Is there another option? Changing the TARG of the route to allow these ACD calls seems to open the route up to possible fraud, for any person who can guess the ACOD. To throw another variable into the mix, I found another ACD which works from restricted phones. ACD 338 does not point to an 800 number, like 245. Actually, all three ACDs point to numbers that go out over RLI 1, which has FRL 0 (NCOS 0). And yet, 243 does not work, while 245 and 338 do. I had the onsite tech dial the NCFW number directly from his unrestricted set, to make sure it is a valid number. Here is the printout of 338, which works without use of ACOD from a restricted set:

TYPE ACD
CUST 0
ACDN 338
MWC NO
DSAC NO
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW 9787xxxxxxx
FNCF NO
FORC NO
SPCP NO
OBTN NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
STIO
TSFT 20
HOML YES
RDNA NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100

 

[johnpoole]

you seem to find the strange ones.. that acd group is 100 per cent default.. maxp acdn and ncfw are the only three prompts that were not a return for the tech.. if that works any acd should work..

john poole
bellsouth business
columbia,sc

 

[LegoGirl]

Thank you both for your help. I guess I will go the ACOD route, and hope all ends well...

John-Congratulations on your nomination!!

Marie Curie

 

[johnpoole]

guessing an acd is simple, make a ld call, put it on hold and pick it back up, your display shows the acod and member. and thanks for the congrats

john poole
bellsouth business
columbia,sc