Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations bkrike on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

ACD Agent

Status
Not open for further replies.
frankieg

frankieg

Technical User
Oct 1, 2002
147
GB
Hi All

Is there a way that when an agent logs in (EAD) that their DDI number does not recieve calls or gets busy or can go to a vmail. TIA I can use call forward and the agent does get the calls apart from when u dial the agent directly.
 
Sort by date Sort by votes
Their coverage path can be changed so the call can cover to voicemail if the user is on the phone
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

ncheung
  • Locked
  • Question
AACC Agent conversion
Replies
0
Views
335
ncheung
ncheung
murpr
  • Locked
  • Question
Pull Station and Agent information via API? 1
Replies
2
Views
367
murpr
murpr
afig
  • Locked
  • Question
Visual indicator for acd agents? 1
Replies
7
Views
495
afig
afig
Turtlepuke
  • Locked
  • Question
One X Agent (Does changing to an AUX code use a specific port?)
Replies
0
Views
354
Turtlepuke
Turtlepuke
MGS_33
  • Locked
  • Question
Auto answer not beeping on headset - one-x agent
Replies
0
Views
615
MGS_33
MGS_33

Part and Inventory Search

Sponsor

Back
Top