The ACCS Dialer app initiates a call only when the user is available to receive a campaign call and connects with the customer.
Is there a solution for the system that enables it to initiate a call with the customer first, then route it to the skills (whether the agents are available or not)?,t The advantage of this method is that agents do not waste time dealing with unavailable customers or invalid numbers.
Is there a fixed queue channel value configuration for campaign calls?
Is there a solution for the system that enables it to initiate a call with the customer first, then route it to the skills (whether the agents are available or not)?,t The advantage of this method is that agents do not waste time dealing with unavailable customers or invalid numbers.
Is there a fixed queue channel value configuration for campaign calls?
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