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ACCS Outbound - Initiate a Call with a Customer

DiyFrea

Technical User
Aug 22, 2017
21
JO
IPOCC supports a mechanic dialer that initiates a call with the customer and then routes it to Topic/Skill.
Screenshot 2025-06-02 102613.png

Is there a way for ACCS outbound to initiate a call with the customer instead of agent?
 

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