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Access Denied when dialing 1800
- Thread starter dan737
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start with digits dialled , if its route check the cor of the route , if its list check the cor of all routes
check teh cor of the user account and make sure that the trunk cor doesnt have the user cor listed in cor groups
If I never did anything I'd never done before , I'd never do anything.....
check teh cor of the user account and make sure that the trunk cor doesnt have the user cor listed in cor groups
If I never did anything I'd never done before , I'd never do anything.....
Access denied refears that the system is applaing the COR that you have programm to this kind of dial (1 800 + digit string) in ARS of cours that is related to the routes, and the routes have a COR in this case is this COR that you have assignated to this kind of ARS string (1800 +) the reason you recived Access denied try to use another route with the same médium route but diferen COR (open)!!!
COR Can be difficult to understand.
The way i learned it is to remember the saying "If you are in, You're out"
Routes have "COR Groups"
User's have "COR's"
Check the user's "COR" lets say it's "5"
The trick is to follow the ARS Digits dialed, To find out what "Route" the call would take, The route will have a "COR Group" applied to it. I'll use "COR Group 10" for my example.
Once you have the COR and the COR Group, this is where the "If you are in, You're out" part comes in.
Check under System Properties -> System Feature Settings -> Class of Restriction Groups.
Look at group 10, If group 10 has COR 5 in it, The call is blocked. If 5 is not in the group the call is allowed.
Keep an eye out for ranges
So if group 10 says:
1-10 (COR 5 is in the group) Call Blocked
1,2,4,9-32 (COR 5 is not in the group) Call Allowed.
Hope this explanation helps !
I struggled with COR when i first learned Mitel.
The way i learned it is to remember the saying "If you are in, You're out"
Routes have "COR Groups"
User's have "COR's"
Check the user's "COR" lets say it's "5"
The trick is to follow the ARS Digits dialed, To find out what "Route" the call would take, The route will have a "COR Group" applied to it. I'll use "COR Group 10" for my example.
Once you have the COR and the COR Group, this is where the "If you are in, You're out" part comes in.
Check under System Properties -> System Feature Settings -> Class of Restriction Groups.
Look at group 10, If group 10 has COR 5 in it, The call is blocked. If 5 is not in the group the call is allowed.
Keep an eye out for ranges
So if group 10 says:
1-10 (COR 5 is in the group) Call Blocked
1,2,4,9-32 (COR 5 is not in the group) Call Allowed.
Hope this explanation helps !
I struggled with COR when i first learned Mitel.
@dan737
Might be best to give us some data to work with
In your dialed digits what route is assigned to the 1800 call
In that route what COR Group is assigned
In that COR GROUP, What restricted COR's are entered
From the phone making the call, what COR is assigned to the phone
Compare that to local calling and you will likely be able to find the problem.
**********************************************
What's most important is that you realise ... There is no spoon.
Might be best to give us some data to work with
In your dialed digits what route is assigned to the 1800 call
In that route what COR Group is assigned
In that COR GROUP, What restricted COR's are entered
From the phone making the call, what COR is assigned to the phone
Compare that to local calling and you will likely be able to find the problem.
**********************************************
What's most important is that you realise ... There is no spoon.
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