I hope this helps
Troubleshooting the upgrade
The following tables assist you during the upgrade procedure.
Table 1 explains the meanings of audible messages that are not error messages.
Table 1 Non-error messages played during the upgrade process
Refer to Table 2 and Table 3 for error messages, their meanings, and corrective
action required.
Non-error message Meaning
Series of five ascending tones, repeated
indefinitely until the power is removed from the
NAM.
Successful Installation.
One, two, three, or four tones approximately three
minutes after power up.
One tone for each DVC detected.
Series of very quick descending tones. NAM has shutdown properly.
Error Message Problem Corrective Action
A sequence of two
descending tones,
repeated indefinitely.
A failure occurred
during the upgrade. The
problem is most likely
corrupted data on the
NAM.
1. Contact your Norstar Technical Support group for
assistance.
A sequence of three
descending tones,
repeated indefinitely.
The wrong CD-ROM
disk is in the CD-ROM
drive.
1. Ensure the “Norstar Voice Mail 4.0 CD-ROM
disk” is in the CD-ROM drive.
2. Re-attempt the upgrade procedure.
3. A hardware upgrade may be required; contact
your Norstar Technical Support group for assistance.
A sequence of four
descending tones,
repeated indefinitely.
The upgrade was
started, but then
aborted.
1. Ensure the “Norstar Voice Mail 4.0 CD-ROM
disk” is in the CD-ROM drive.
2. Ensure the “Norstar Voice Mail 4.0 Upgrade Boot
Diskette” is in the floppy diskette drive of the NAM.
3. Re-attempt the upgrade procedure.
4. Contact your Norstar Technical Support group for
assistance.
A sequence of five
descending tones,
repeated indefinitely.
There is insufficient
space on the NAM to
perform the upgrade.
1. Delete saved messages form the system.
2. Re-attempt the upgrade procedure.
3. A hardware upgrade may be required, contact
your Norstar Technical Support group for assistance.
A sequence of eight
descending tones,
repeated indefinitely.
Invalid or no Norstar
Voice Mail 4.0 Security
Key Code entered.
1. Enter the Norstar Voice Mail 4.0 Security Key
Code for the system.
36 Upgrading a Norstar Voice Mail system with a 270 MB hard disk drive
Norstar Voice Mail 4.0 Software Upgrade Guide P0886643 Issue 1.0
The CD-ROM light
goes out after some
CD-ROM activity and
tones are heard a
short time after the
starting the upgrade.
The CD-ROM drive is
not connected properly,
or is not turned on, or
the CD-ROM disk is not
in the CD-ROM drive.
1. Power down the NAM.
2. Ensure the CD-ROM drive is connected to the
NAM, the drive is powered up and placed flat.
3. Re-attempt the upgrade procedure.
4. If the problem persists, contact your Norstar
Technical Support group for assistance.
Error Message Problem Corrective Action
Two tones shortly
after powering up the
NAM. Voice Mail
may not start
The CMOS
configuration has been
changed
Contact your Norstar Technical Support group for
assistance
Three tones after
powering up the
NAM. Voice Mail will
not start
Fatal CMOS
configuration error
Contact your Norstar Technical Support group for
assistance
Three tones repeated
with one second
interval after
powering up the
NAM. Voice Mail will
not start
Fatal CMOS
configuration error
Contact your Norstar Technical Support group for
assistance
No tones occurred
after powering up the
NAM. Voice Mail will
not start
No power to the NAM
Fatal hardware error
has occurred
Check power at AC outlet and that power cord is
firmly seated in NAM power socket
Contact your Norstar Technical Support group for
assistance
Table 3 Error messages for general problems
Error Message Problem Corrective Action
Table 2 Error messages played during upgrade process
Upgrade Information Sheet
