Abnormal Termination

[Pepp77]

I know this is a long shot but have to ask.

One of my customers phone systems rebooted last night and the customer is very picky about system reboots.

The system has the following against the reboot erason:-

Abnormal Termination
<WATCHDOG> addr=00000000 d=0 pc=f0762884


Would anyone have any idea what the above actually means?

 

[tlpeter]

A watchdog means that the systems did reboot itself because there was no other solution to get the system running normaly again

Why ? i do nto have a clue

Check for loops or known bugs

What version is what system on ?




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[Pepp77]

Hi TLPeter - Thanks thats something I didnt know before.

The system is running on Version 5.0(8).

checking a sysmon trace it shows that this exact same termination occured when the system was on 4.2(17) back in August.

 

[tlpeter]

Look for loops and duplicated names/extensions
Look for errors etc etc
It must be something
Do they have softconsole and do they use ctrl t to transfer complete (old bug) etc etc

Look in the trace to see when it happens and under what kind of conditions




ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Pepp77]

My colleague has been looking at the config this morning and there are no duplicates etc that he can see. This site is one of 6 in an SCN and the reboot happened at 23:23 last night when definitely no one was using the system.

We cant check any traces as we did not have any running.

Thanks for the replies though.

 

[tlpeter]

Then turn on the traces
You will need them because Avaya will ask for it



ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Pepp77]

Oh they have been turned on now dont worry , although as this is only the second time this has happened in over 2 months - I doubt Avaya would keep a job open that long with no reoccurance anyway lol

 

[hairlessupportmonkey]

does your customer have hot desk users that never log out and they get arsey when the switch reboots and they all have to log back in?

I hate those customers. wht for the love of avaya do they insist on hotdesking!!!!!!!!

anyway.... ive seen the most hardened best programmed config re-boot itself due to an abnormal termination.

ask the customer to send an email to notsupported@avaya.com and ask them why their switch rebooted once in x years.

sorry for the cynical reply....(well no im not) ;-)

 

[tlpeter]

I like the auto log out with a reboot
Mitel does not have that
You need to manualy log out every user



ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[davea2]

have you got any twinned extensions? we had a similar thing with a twinned extension in a collective HG. never got to the bottom of it exactly, butremoving the twin fixed the reboots

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