Abbonded call in CDR 1

[Eliav]

Hi all
I finally manage to "capture" the output of the switch CDR through hyper terminal - thanks to your help.
I have now one more question, can I have a record in my CDR that represents an abounded call? - I guest want to be able to see when a call was abounded.
I have a Definity G3v9 and BCMS Vu but I’m using hyper terminal to "capture" the CDR data.
10ex for your help.
Eliav

 

[PappaG]

abounded call ? is this abandoned call if so i believe this is what your after you can find it in by using ch sys cdr

Suppress CDR for Ineffective Call Attempts? n

 

[Eliav]

Sorry for the spelling mistake.
I will try it.
10ex
Eliav

 

[PappaG]

Glad you confirmed it was a typo i was worried i was being a dumb ass and there was such a thing as an abounded call ....

 

[ewaaijenberg]

Abandoned calls
To see abandoned calls in CDR, the following steps must be done.
1. Check first if the ‘CDR report’ option of the trunks is set to ‘r’, which must be registered. You can check this with the command ‘list trunk group’. The field CDR of the trunks, which must be registered, must be set with ‘r’. If this value is not set, the setting must be changed. This can be done with the command ‘change trunk group X’, where X is the number of the trunk.
2. Secondly, the option ‘sec-dur’ of the CDR settings must be set. This can be done with the command ‘change system-parameters cdr’. On the second at position 3, the option ‘sec-dur’ can be set.

Regards,

Evert

 

[Eliav]

Hi PappaG and Evert.
It is working!!!!! (only after i change the trunk group cdr
to "r&quot
10ex a lot
Eliav

 

[tkinney]

Eliav how do you use hyperterminal to see your reports? I can't get mine to print to my printer....and Evert why an r in cdr on the trunk form instead of y? I'm trying to get my cdr to work also, obviously lost...all help greatly appreciated.
Thanks,
Tina

 

[Eliav]

Hi Tina
I connected the DCE connector to a COM 1 in a pc and run the hyper terminal.

look at tne attched link, if you have problems wirte here and i will try to help you.

a thread i started about CDR problems -
thread690-727197 i don't use a printer i export the data to file.

Regards

Eliav

 

[Eliav]

Hi All
I have 2 more q'

1. I want to get the call id (or any other index in order to istinguish between different calls)

2. Can i have an event that represents a transfer of a call to another agent? , and will be written in my CDR.

10ex for your help

Eliav