Hi Ken,
Appreciate your help on this thus far.
Aplogies the post submitted whilst i was editing , essentially i turned on debug (for a short period) and below is the log , when the call fails , as you can see i am in the user options for 201101 mailbox in the webinterface , i am attempting to record the no answer greeting for mailbox 201101 on 201108 IP handset , I double checked my AAR and private tables , all logic is there.
I have got 50 trunks configured on the VM for PBX connections and that number matches on the SIP trunk on CM , i would summise if i had a permissions option in the VM on the COS etc , that the log would notify on that error , again as you see the VM reports dial tone , attempts the call and reports CP error (im guessing that is Call processing) running statt app or sysstat from the CLI of the VM shows all system processes as up , in /var/log there is not anything specific ( however i again would assume this debug log would cover the log info that is most relevant... that is unless you can suggest a more specific log i can interrogate.?)
Or anything else to try , the actuall error that is returned in the web interface when attempting this is , "There was a problem communicating with the application server. Please contact your administrator" , which initially pointed me towards config , but now im not so sure ....ohh i am using the dadmin account to do this , but have tried the individual web link of the mailbox users page.
FlowSummaryManager INFO [] Thu Mar 09 13:51:31
----- Flow Summary S2-000321-----
- CallerID :
- Start Time :Mar 09 2017 13:51:23
- End Time :Mar 09 2017 13:51:31
- VbSessionId :S2-000321
- Channel :47
-
- Time Elapsed Module Name User Input
- 0 ADOMO_SYSTEM_MM No User Input
- 0 HANGUP No User Input
- Call elapsed time (S2-000321) : 8713
----- Flow Summary -----
PhoneGateway DEBUG [] Thu Mar 09 13:52:41 HTTP parameters to PhoneGateway Servlet:
Context Path : /adomo
Servlet Path : /phone/gateway
Request URL : /adomo/phone/gateway
Query String : SessionStatus=Stu.Reeves%40mailrelay.scc.com&XmlOut=true
Request Parameters:
SessionStatus(0): Stu.Reeves@mailrelay.scc.com
XmlOut(0): true
PhoneGateway DEBUG [] Thu Mar 09 13:52:48 HTTP parameters to PhoneGateway Servlet:
Context Path : /adomo
Servlet Path : /phone/gateway
Request URL : /adomo/phone/gateway
Query String : Action=GreetingPlay&EMail=Stu.Reeves%40mailrelay.scc.com&MID=null&Phone=201108&Rings=3&GreetingType=PersonalNoAnswer&EncodedMID=null
Request Parameters:
Phone(0): 201108
EMail(0): Stu.Reeves@mailrelay.scc.com
Action(0): GreetingPlay
Rings(0): 3
EncodedMID(0): null
GreetingType(0): PersonalNoAnswer
MID(0): null
SubscriberDialingAssistant INFO [] Thu Mar 09 13:52:48 Create for site 1
OutcallingManager DEBUG [] Thu Mar 09 13:52:48 Starting new GreetingPlay session for phone: 201108
PhoneSocket INFO [] Thu Mar 09 13:52:48 PhoneSocket<Stu.Reeves@mailrelay.scc.com> sending: call 201108:1
15000 - scc 201101 "Stu Reeves" 201101 "Stu Reeves"
PhoneSocket INFO [] Thu Mar 09 13:52:48 PhoneSocket<Stu.Reeves@mailrelay.scc.com> received response[0] = Line:48 (irapi48)
PhoneSocket INFO [] Thu Mar 09 13:52:48 PhoneSocket<Stu.Reeves@mailrelay.scc.com> started on line #48
PhoneSocket INFO [] Thu Mar 09 13:52:48 PhoneSocket<Stu.Reeves@mailrelay.scc.com> received response[1] = Got dial tone
PhoneSocket INFO [] Thu Mar 09 13:52:48 PhoneSocket<Stu.Reeves@mailrelay.scc.com> received response[2] = There was an unknown error
PhoneSocket INFO [] Thu Mar 09 13:52:48 PhoneSocket<Stu.Reeves@mailrelay.scc.com> received response[3] = Near End disconnected
PhoneSocket INFO [] Thu Mar 09 13:52:48 PhoneSocket<Stu.Reeves@mailrelay.scc.com> received response[4] = CP=ERROR
PhoneSocket INFO [] Thu Mar 09 13:52:48 PhoneSocket<Stu.Reeves@mailrelay.scc.com> received response[5] = ok
PhoneSocket INFO [] Thu Mar 09 13:52:48 PhoneSocket<Stu.Reeves@mailrelay.scc.com> ended on line #48
OutcallingManager DEBUG [] Thu Mar 09 13:52:48 Failed to start GreetingPlay session for phone: 201108
AdPhoneLogElement DEBUG [] Thu Mar 09 13:52:48 {"DIRECTION": "IN", "FEATURE": "OUTCALL_NOTIFICATION", "IPADDRESS": "10.141.0.22", "DATE": "03/09/17", "STARTTIME": "13:52:48", "CALLERID": "", "DESTINATIONNUMBER": "201108", "DURATION": "0", "STATUS": "[LINE:48 (IRAPI48), GOT DIAL TONE, THERE WAS AN UNKNOWN ERROR, NEAR END DISCONNECTED, CP=ERROR]"
ACSS (UC/SBCE/SM/SME)
Not that they mean a thing anymore , get a brain dump pass the test crash the system.