AA HANGS UP ON WRONG INPUT 1

[pea123]

Hi all.

I have an AA that says "If you know the extension number dial it now or dial 1 for ... 2 for.... You get the idea.
I a caller inputs a non existing extension number or a Digit not on the Menu touch Tones the AA hangs up the call.
I want AA in such a scenario to Transfer to Operator.
How is this achieved?

 

[TomMills]

where has the aa been built? pro or embedded?

http://www.twitter.com/tem1985

APSS/ACIS/ACSS-SME
not arrogant, just succinct.

 

[chrisag]

In ICR fill the fallback extension to desired destination. (if it's embedded)

 

[pea123]

VM Pro

 

[Gunnaro]

In the Menu action> Touch Tones> tick the Invalid entry. (You could even set a number of retries)
Connect a transfer action, going to the receptionist.

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem

 

[pea123]

Thank you for that. It is what I wanted.