AA Alt greeting

[Arr]

Dumb question here, but anyone know how to set the ALternate greeting to play for AA?

Rgds
PhM



VVV

 

[lugerlover]

u mean non business? under operator status...if alt greeting there is option when you prog it to switch...may have to look in table vs greeting

 

[Arr]

Nope.

AA: how to chang between Primary and Alternate custom anouncement. This plays after 'company greetings'.

PhM



VVV

 

[hawks]

Don't it play when you press 9?

 

[Arr]

Nine would be the alternate language. There are two " voice prompts" with an AA that does not have the CCR engaged. There is a recordable Primary and Alternate prompt. What I'm trying to figure out is how to switch which one plays to my customer's raving public. Their CP 100 is so full and so heavily configured, this is the easy way to do an unscheduled closure announcement. But I've never had to do this before and can't find it in the documentation. Recording the Alt is OK, sitching between primary and alternate is the stumbling point.

Rgds
PhM



VVV

 

[lugerlover]

under remote admin?

 

[Arr]

no.

F983

AA

Table: x

AA Menu Prompt: N
Chng Rec OK

Rec

Prime Alt


Now, how do you choose which one to play?

PhM




VVV

 

[MarvO1]

Arr, guess I'm seeing this like hawks did, where the callee is told to press "9" for the alternate language. I'm missing something.

MarvO said it

 

[Arr]

Ok me try again, thanks for the help.


A custom AA greeting has a primary and an alternate recordable prompt. Not "greetings", not CCR.

Easy to record either the primary or alternate prompt.

Normally when used the AA recordable prompt plays back the Primary recorded prompt.

I'm trying to force the Alternate prompt to play automatically.


Perhaps I've got something mixed as follows: if AA Menu Prompt = Y then '9' will switch Ivvy into French; so is it that if AA Menu Prompt = N '9' will switch to a custom alternate lanuage greeting?

If so ... DOH!!!

Thanks

PhM

VVV

 

[hawks]

To get to the Alt Greeting you have to press 9 and the AA has to be set to Y. If it is set to N then it will play canned menu if I remember right. You can record the Alt Greeting in the Primary place then it will play automatically. I'm sure if there is some other way somebody here has tried it. Good Luck.

 

[lugerlover]

i will need to reboot and wipe out ksu to reload some software then reintialize a vm to check...will try later

 

[Arr]

Hawks, All,

Thanks for the help. I think that the Alt promp must be the Alt language option, but as a custom prompt, not a canned prompt.

Cheers
PhM




VVV

 

[lugerlover]

Remember you can have other grettings pre recorded and switch thru remote admin in 102 mbox