A tale of two hunt groups

[PeaveyPhones]

As we do not have vectoring (by some miracle, we do actually have indoor plumbing) I have to do some fancy footwork to squeeze all I can out of this here switch (G3rR7).
After a call (from one of our dealers) is in a hunt group for 2 minutes they cover to an auto attendant and hear "We're sorry you are having to hold. You may press 1 to leave a voicemail message, 2 to remian in the queue, or 0 for an operator". The queue it "remains in" is actually another hunt group. For the sake of our agents and sales managers I call it a priority hunt group. The agents, using 6416D+Ms, can log-in to both hunt groups and I programmed q-time buttons on all of their phones with a threshhold of 1. Basically it lights as soon a call gets to the priority hunt group. The agents know to makes themselves unavailable in the first queue and pay attention to the priority calls when present. Since the agents are logged into both hunt groups, how does this affect their stats? Say I do "list bcms agent xxxx". Is the time here reflective of both groups? Or some bizarre, screwed up, half breed, half baked, one world government, conglomeration, two headed monster (shall I go on?)? Total staffed time never shows more than 60 minutes.
And what of my whacky idea? Any way to do it better? I have three differant groups using this method and seems to be working well.

Richard

 

[PeaveyPhones]

Helloooohooh? Is anybody out there?, there? there?


Richard
"The unexamined life is not worth living" Socrates

 

[AvayaHelp]

Richard - I took a good look at your message/problem and I use vectors so without I am clueless but I did really really try to figure out a solution for ya, if anything your paragrah was great for a laugh, I mean that in a nice way by the way.

Avaya, Octel, AUDIX, CMS and other fun stuff.

"There is always a way, it may not be pretty but there is always a way."

&quot;I don't have a technical solution to your management problem.&quot; <PeaveyPhones>

P:-D

 

[PeaveyPhones]

FixerOfPhones,
Thanks for the effort, and I'm glad you appreciated the humor.



Richard
&quot;The unexamined life is not worth living&quot; Socrates

 

[PeaveyPhones]

I think the only way to get this done is using VuStats Logins. WHICH IS NOT TURNED ON IN MY SWITCH!!

Richard
&quot;The unexamined life is not worth living&quot; Socrates

 

[mmcalli]

Total staffed time never shows more than 60 minutes."
This is because "list bcms agent" is giving you a 24 hour report-broken down by 60 minute intervals--so you shouldn't see more than 60 minutes.
We have vectoring with EASE and most of the "goodies" (not CMS), so I'm too am spoiled, but it sounds like you've done well with what you have. My guess is that the View BCMS agent report--since it is reporting on the agent, would contain numbers for both hunt groups. BOL,