9641G Headset

[acollard83]

I have a customer/user complaining that they are hearing themselves through the headset when they are on a call with the 9641G. They use a Plantronics CS510 wireless headset and had no issues when using it with a 5610 phone. They have actually switched back to the 5610 because of this. I have tested this inhouse and I have the same results. Any ideas? Could it be the interface cable is not correct?

 

[holdmusic34]

Sidetone.
Lower the microphone transmit volume.
On the heqdset base station, change the system setting until you get a best match. I.e. Setting A, change to B.

There's a user or system echo gain option in the ipo you can untick if these don't work.

 

[gwebster]

http://www.plantronics.com/us/partners/media/avaya/avaya_cross-reference-guide.pdf.

14xx/24xx/46xx/54xx/56xx/64xx/94xx/95xx - all use an HIC connector
96xx - uses an HIS connector

Change the interface cable.

 

[Westi]

9641G use a bluetooth, I use a plantronics voyager legend and it works great

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Interrupt the silence only if you improve it by saying something, otherwise be quiet and everybody will be grateful.