911 hang up calls across a PRI

[bryanata]

It has been some time since I had to make an adjustment to a route concerning a 911 where the caller hangs up before the call is answered. Does anybody know what prompt has to be changed in the RDB for CDR to generate data regardless if a call dialed from the PBX is answered or not? My guess (probably wrong) is oan needs to be set to "NO". 911 calls currently are routed out a local PRI.


Thanks in advance

 

[GHTROUT]

I'd set OAL to YES. But could the problem be your CDR software/PC throwing out records that are too short?

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[bryanata]

I can see a 911 call where the caller talked to the 911 operator. My software is TM3.1.

 

[GHTROUT]

I'd look for something to the effect of a "Minimum Call Duration" setting in TM3.1

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[56BelAir]

You might also consider setting up ESA in LD 24 and even setting up OSN on a station and History file.