If there is a problem with the kick plate, you should see print quality issues in all colors. Not just one. This would be easy to tell from the diagnostics pages (which jet is blocked, or if there's another problem).
Like TCouch said, if there is a problem with this plate, Xerox will replace it under warranty, even when the machine is not covered by warranty anymore. But I highly doubt this is going to be your problem.
If you are not able to get the missing jet back by doing the clean for light stripes procedure and turning the machine off overnight. There is also an option called "jet substition". On the older models, a unrecoverable jet would mean printhead replacement (=expensive). From the 8400 onwards you can use the jet substition option, making the printer slower but preventing an expensive printhead replacement, if you're out of warranty.