Hi,
IPO 403, 3.1.65 release. Installed eight 5621's over a VPN link, all came up initially, now one of them constantly downloads the same bin file ( b20d01b2_3.bin) over and over again, even after reboots and unplugging the phone. Is the phone bad or is the firmware corrupted, is there a software reset on the phone? Also, I have uninstalled and reinstalled manager. I would call our tech support but I don't have the time to sit on hold at this point, and the issue isn't pressing yet as the user won't be at the desk for a week. Don't know if this will help but here are some excerpts from the TFTP and SYSMON logs - they seem to repeat the same sequence over and over again.
TFTP Log:
un 26/11/2006 09:30:27 : Sent 70% of C:\Program Files\Avaya\IP Office\Manager\b20d01b2_3.bin
Sun 26/11/2006 09:31:23 : Sent 80% of C:\Program Files\Avaya\IP Office\Manager\b20d01b2_3.bin
Sun 26/11/2006 09:31:56 : Unable to send C:\Program Files\Avaya\IP Office\Manager\HoldMusic.wav length 0 bytes
Sun 26/11/2006 09:32:11 : Unable to send C:\Program Files\Avaya\IP Office\Manager\HoldMusic.wav length 0 bytes
Sun 26/11/2006 09:32:18 : Sent 90% of C:\Program Files\Avaya\IP Office\Manager\b20d01b2_3.bin
Sun 26/11/2006 09:32:27 : Unable to send C:\Program Files\Avaya\IP Office\Manager\HoldMusic.wav length 0 bytes
Sun 26/11/2006 09:33:14 : Sent 100% of C:\Program Files\Avaya\IP Office\Manager\b20d01b2_3.bin
Sun 26/11/2006 09:33:14 : Sent C:\Program Files\Avaya\IP Office\Manager\b20d01b2_3.bin length 3029517 bytes
Sun 26/11/2006 09:33:53 : Sending 46xxupgrade.scr length 8658 bytes to 192.168.1.203
Sun 26/11/2006 09:33:54 : Sent 23% of 46xxupgrade.scr
Sun 26/11/2006 09:33:54 : Sent 47% of 46xxupgrade.scr
Sun 26/11/2006 09:33:55 : Sent 70% of 46xxupgrade.scr
Sun 26/11/2006 09:33:55 : Sent 94% of 46xxupgrade.scr
Sun 26/11/2006 09:33:55 : Sent 100% of 46xxupgrade.scr
Sun 26/11/2006 09:33:55 : Sent 46xxupgrade.scr length 8658 bytes
Sun 26/11/2006 09:33:56 : Sending 46xxsettings.txt length 7093 bytes to 192.168.1.203
Sun 26/11/2006 09:33:56 : Sent 21% of 46xxsettings.txt
Sun 26/11/2006 09:33:57 : Sent 43% of 46xxsettings.txt
Sun 26/11/2006 09:33:57 : Sent 64% of 46xxsettings.txt
Sun 26/11/2006 09:33:57 : Sent 86% of 46xxsettings.txt
Sun 26/11/2006 09:33:57 : Sent 100% of 46xxsettings.txt
Sun 26/11/2006 09:33:57 : Sent 46xxsettings.txt length 7093 bytes
Sun 26/11/2006 09:33:58 : Sending C:\Program Files\Avaya\IP Office\Manager\b20d01b2_3.bin length 3029517 bytes to 192.168.1.203
SYSMON:
200949264mS PRN: Monitor Status IP 403 3.1(65)
200949264mS PRN: LAW=U PRI=1, BRI=0, ALOG=4, ADSL=0 VCOMP=8, MDM=2, WAN=0, MODU=1 LANM=0 CkSRC=5 VMAIL=1(VER=2 TYP=1) CALLS=0(TOT=188)
200965981mS PRN: Recv: RegistrationRequest c0a801cc; Endpoints registered: 7; Endpoints in registration: 0
200973704mS PRN: Recv: RegistrationRequest c0a801d2; Endpoints registered: 7; Endpoints in registration: 0
200976428mS PRN: Recv: RegistrationRequest c0a801ca; Endpoints registered: 7; Endpoints in registration: 0
200982742mS PRN: Recv: RegistrationRequest c0a801c9; Endpoints registered: 7; Endpoints in registration: 0
200984435mS PRN: Recv: RegistrationRequest c0a801ce; Endpoints registered: 7; Endpoints in registration: 0
200996712mS PRN: Recv: RegistrationRequest c0a801cf; Endpoints registered: 7; Endpoints in registration: 0
200998645mS PRN: Recv: RegistrationRequest c0a801cd; Endpoints registered: 7; Endpoints in registration: 0
201019601mS PRN: Recv: RegistrationRequest c0a801cc; Endpoints registered: 7; Endpoints in registration: 0
201027331mS PRN: Recv: RegistrationRequest c0a801d2; Endpoints registered: 7; Endpoints in registration: 0
201030046mS PRN: Recv: RegistrationRequest c0a801ca; Endpoints registered: 7; Endpoints in registration: 0
201036353mS PRN: Recv: RegistrationRequest c0a801c9; Endpoints registered: 7; Endpoints in registration: 0
201038054mS PRN: Recv: RegistrationRequest c0a801ce; Endpoints registered: 7; Endpoints in registration: 0
201050341mS PRN: Recv: RegistrationRequest c0a801cf; Endpoints registered: 7; Endpoints in registration: 0
201052268mS PRN: Recv: RegistrationRequest c0a801cd; Endpoints registered: 7; Endpoints in registration: 0
201073218mS PRN: Recv: RegistrationRequest c0a801cc; Endpoints registered: 7; Endpoints in registration: 0
201080954mS PRN: Recv: RegistrationRequest c0a801d2; Endpoints registered: 7; Endpoints in registration: 0
201083663mS PRN: Recv: RegistrationRequest c0a801ca; Endpoints registered: 7; Endpoints in registration: 0
201085963mS RES: Sun 26/11/2006 08:07:38 FreeMem=3376480(21) CMMsg=22 (23) Buff=100 585 498 1327 5 Links=7938 Elements=120
201089979mS PRN: Recv: RegistrationRequest c0a801c9; Endpoints registered: 7; Endpoints in registration: 0
201091678mS PRN: Recv: RegistrationRequest c0a801ce; Endpoints registered: 7; Endpoints in registration: 0
201091964mS RES: Sun 26/11/2006 08:07:44 FreeMem=3376312(19) CMMsg=22 (23) Buff=100 585 498 1327 5 Links=7938 Elements=120
201100463mS RES: Sun 26/11/2006 08:07:53 FreeMem=3376144(19) CMMsg=22 (23) Buff=100 585 498 1327 5 Links=7938 Elements=120
201103969mS PRN: Recv: RegistrationRequest c0a801cf; Endpoints registered: 7; Endpoints in registration: 0
201105886mS PRN: Recv: RegistrationRequest c0a801cd; Endpoints registered: 7; Endpoints in registration: 0
201126842mS PRN: Recv: RegistrationRequest c0a801cc; Endpoints registered: 7; Endpoints in registration: 0
201134567mS PRN: Recv: RegistrationRequest c0a801d2; Endpoints registered: 7; Endpoints in registration: 0
201137280mS PRN: Recv: RegistrationRequest c0a801ca; Endpoints registered: 7; Endpoints in registration: 0
201143591mS PRN: Recv: RegistrationRequest c0a801c9; Endpoints registered: 7; Endpoints in registration: 0
201145308mS PRN: Recv: RegistrationRequest c0a801ce; Endpoints registered: 7; Endpoints in registration: 0
201157589mS PRN: Recv: RegistrationRequest c0a801cf; Endpoints registered: 7; Endpoints in registration: 0
201159507mS PRN: Recv: RegistrationRequest c0a801cd; Endpoints registered: 7; Endpoints in registration: 0
201177149mS PRN: Loading holdmusic.wav from ipad=255.255.255.255
IPO 403, 3.1.65 release. Installed eight 5621's over a VPN link, all came up initially, now one of them constantly downloads the same bin file ( b20d01b2_3.bin) over and over again, even after reboots and unplugging the phone. Is the phone bad or is the firmware corrupted, is there a software reset on the phone? Also, I have uninstalled and reinstalled manager. I would call our tech support but I don't have the time to sit on hold at this point, and the issue isn't pressing yet as the user won't be at the desk for a week. Don't know if this will help but here are some excerpts from the TFTP and SYSMON logs - they seem to repeat the same sequence over and over again.
TFTP Log:
un 26/11/2006 09:30:27 : Sent 70% of C:\Program Files\Avaya\IP Office\Manager\b20d01b2_3.bin
Sun 26/11/2006 09:31:23 : Sent 80% of C:\Program Files\Avaya\IP Office\Manager\b20d01b2_3.bin
Sun 26/11/2006 09:31:56 : Unable to send C:\Program Files\Avaya\IP Office\Manager\HoldMusic.wav length 0 bytes
Sun 26/11/2006 09:32:11 : Unable to send C:\Program Files\Avaya\IP Office\Manager\HoldMusic.wav length 0 bytes
Sun 26/11/2006 09:32:18 : Sent 90% of C:\Program Files\Avaya\IP Office\Manager\b20d01b2_3.bin
Sun 26/11/2006 09:32:27 : Unable to send C:\Program Files\Avaya\IP Office\Manager\HoldMusic.wav length 0 bytes
Sun 26/11/2006 09:33:14 : Sent 100% of C:\Program Files\Avaya\IP Office\Manager\b20d01b2_3.bin
Sun 26/11/2006 09:33:14 : Sent C:\Program Files\Avaya\IP Office\Manager\b20d01b2_3.bin length 3029517 bytes
Sun 26/11/2006 09:33:53 : Sending 46xxupgrade.scr length 8658 bytes to 192.168.1.203
Sun 26/11/2006 09:33:54 : Sent 23% of 46xxupgrade.scr
Sun 26/11/2006 09:33:54 : Sent 47% of 46xxupgrade.scr
Sun 26/11/2006 09:33:55 : Sent 70% of 46xxupgrade.scr
Sun 26/11/2006 09:33:55 : Sent 94% of 46xxupgrade.scr
Sun 26/11/2006 09:33:55 : Sent 100% of 46xxupgrade.scr
Sun 26/11/2006 09:33:55 : Sent 46xxupgrade.scr length 8658 bytes
Sun 26/11/2006 09:33:56 : Sending 46xxsettings.txt length 7093 bytes to 192.168.1.203
Sun 26/11/2006 09:33:56 : Sent 21% of 46xxsettings.txt
Sun 26/11/2006 09:33:57 : Sent 43% of 46xxsettings.txt
Sun 26/11/2006 09:33:57 : Sent 64% of 46xxsettings.txt
Sun 26/11/2006 09:33:57 : Sent 86% of 46xxsettings.txt
Sun 26/11/2006 09:33:57 : Sent 100% of 46xxsettings.txt
Sun 26/11/2006 09:33:57 : Sent 46xxsettings.txt length 7093 bytes
Sun 26/11/2006 09:33:58 : Sending C:\Program Files\Avaya\IP Office\Manager\b20d01b2_3.bin length 3029517 bytes to 192.168.1.203
SYSMON:
200949264mS PRN: Monitor Status IP 403 3.1(65)
200949264mS PRN: LAW=U PRI=1, BRI=0, ALOG=4, ADSL=0 VCOMP=8, MDM=2, WAN=0, MODU=1 LANM=0 CkSRC=5 VMAIL=1(VER=2 TYP=1) CALLS=0(TOT=188)
200965981mS PRN: Recv: RegistrationRequest c0a801cc; Endpoints registered: 7; Endpoints in registration: 0
200973704mS PRN: Recv: RegistrationRequest c0a801d2; Endpoints registered: 7; Endpoints in registration: 0
200976428mS PRN: Recv: RegistrationRequest c0a801ca; Endpoints registered: 7; Endpoints in registration: 0
200982742mS PRN: Recv: RegistrationRequest c0a801c9; Endpoints registered: 7; Endpoints in registration: 0
200984435mS PRN: Recv: RegistrationRequest c0a801ce; Endpoints registered: 7; Endpoints in registration: 0
200996712mS PRN: Recv: RegistrationRequest c0a801cf; Endpoints registered: 7; Endpoints in registration: 0
200998645mS PRN: Recv: RegistrationRequest c0a801cd; Endpoints registered: 7; Endpoints in registration: 0
201019601mS PRN: Recv: RegistrationRequest c0a801cc; Endpoints registered: 7; Endpoints in registration: 0
201027331mS PRN: Recv: RegistrationRequest c0a801d2; Endpoints registered: 7; Endpoints in registration: 0
201030046mS PRN: Recv: RegistrationRequest c0a801ca; Endpoints registered: 7; Endpoints in registration: 0
201036353mS PRN: Recv: RegistrationRequest c0a801c9; Endpoints registered: 7; Endpoints in registration: 0
201038054mS PRN: Recv: RegistrationRequest c0a801ce; Endpoints registered: 7; Endpoints in registration: 0
201050341mS PRN: Recv: RegistrationRequest c0a801cf; Endpoints registered: 7; Endpoints in registration: 0
201052268mS PRN: Recv: RegistrationRequest c0a801cd; Endpoints registered: 7; Endpoints in registration: 0
201073218mS PRN: Recv: RegistrationRequest c0a801cc; Endpoints registered: 7; Endpoints in registration: 0
201080954mS PRN: Recv: RegistrationRequest c0a801d2; Endpoints registered: 7; Endpoints in registration: 0
201083663mS PRN: Recv: RegistrationRequest c0a801ca; Endpoints registered: 7; Endpoints in registration: 0
201085963mS RES: Sun 26/11/2006 08:07:38 FreeMem=3376480(21) CMMsg=22 (23) Buff=100 585 498 1327 5 Links=7938 Elements=120
201089979mS PRN: Recv: RegistrationRequest c0a801c9; Endpoints registered: 7; Endpoints in registration: 0
201091678mS PRN: Recv: RegistrationRequest c0a801ce; Endpoints registered: 7; Endpoints in registration: 0
201091964mS RES: Sun 26/11/2006 08:07:44 FreeMem=3376312(19) CMMsg=22 (23) Buff=100 585 498 1327 5 Links=7938 Elements=120
201100463mS RES: Sun 26/11/2006 08:07:53 FreeMem=3376144(19) CMMsg=22 (23) Buff=100 585 498 1327 5 Links=7938 Elements=120
201103969mS PRN: Recv: RegistrationRequest c0a801cf; Endpoints registered: 7; Endpoints in registration: 0
201105886mS PRN: Recv: RegistrationRequest c0a801cd; Endpoints registered: 7; Endpoints in registration: 0
201126842mS PRN: Recv: RegistrationRequest c0a801cc; Endpoints registered: 7; Endpoints in registration: 0
201134567mS PRN: Recv: RegistrationRequest c0a801d2; Endpoints registered: 7; Endpoints in registration: 0
201137280mS PRN: Recv: RegistrationRequest c0a801ca; Endpoints registered: 7; Endpoints in registration: 0
201143591mS PRN: Recv: RegistrationRequest c0a801c9; Endpoints registered: 7; Endpoints in registration: 0
201145308mS PRN: Recv: RegistrationRequest c0a801ce; Endpoints registered: 7; Endpoints in registration: 0
201157589mS PRN: Recv: RegistrationRequest c0a801cf; Endpoints registered: 7; Endpoints in registration: 0
201159507mS PRN: Recv: RegistrationRequest c0a801cd; Endpoints registered: 7; Endpoints in registration: 0
201177149mS PRN: Loading holdmusic.wav from ipad=255.255.255.255