5610 SW IP phone shuts off after incoming call

[Shermanchicken]

I have two 5610SW IP phones at a remote location using a vpn through a Netgear VPN router. The main office is a IP Office 406 4.0. The phones ring after a call is forwarded to their extension and when the client hangs up the 5610SW IP phone the phone beeps and the screens go blank then is sits and says Discover xxx.xxx.xxx.xxx. It loses connectivity after a phone call only. Any ideas? Thank you.

 

[amriddle01]

Undoubtedly the VPN is interfering with things, test one locally to prove, then you can focus your attention on the cause (the tunnel/routers)


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)