500 service unavailable

[teletechman]

I just got this response from the SIP provider and the system give the user a waiting for line rather than a reorder tone or the response from the number called which was "you have reached a non working number". Is there anything in the IPO programming that I can change to handle this better than a waiting for line response?
Mike

 

[derfloh]

The provider should be able to tell you why he answers this way. Perhaps a SIP trace would give us an idea what's wrong.

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[sizbut]

The response to number not known, busy here, etc. would be in the 400 range. 500 means a server down the line had a serious error with handling the call. The call probably hasn't even got to the end party.

As said, you need to liaise with the line provider to find out what the IP Office is asking for that is causing a 500 response.

That said, there are some idiots (I'll say that again - IDIOTS) called Orange Telecom in France who read the SIP RFCs very differently from anyone else and use 503 for busy rather than the usual 486. So it could be a specific line provider issue but you haven't said who or where. But it would be odd to use 500 which is a generic server error for anything that doesn't have a specific error code.

Stuck in a never ending cycle of file copying.

 

[teletechman]

It appears to be a provider in the US, but I am not sure. My customer is from Massachusetts as was the called number. If you call from the IPO you get "waiting for line" because of the 500 error, When I called from my cell that is when I got the non working message.
Mike