5.5 ACD Station Lock?

[lvtech]

I have an ACD user, who wants to lock her station when she leaves for the day.
I tried to implement the Electronic Lock Feature, but I cannot allow Control Class of Service on an ACD user.
Is anyone aware of a different feature that may accomplish the same result?

 

[M1spezi]

I had the same problem few years ago. I used SAR feature to lock the station.

Meridian, Callpilot, CCM (Symposium) from Germany

 

[bigindian65]

you could set the queue to an agent has to be loged in to make a DN out call, then you would have a report of who used it

Mato' Was'aka

 

[lvtech]

Both good ideas, I appreciate your feedback!