4621 losing button labels

[Stinney]

We are not using FTP for backing up individual phone settings. I believe we can't based on the CM 3.0.x and firmware of the phone 2.8 but that's what I've been told.

Anyway, our local support customizes the labels for the AUX buttons on agent phones, so they say Lunch/Break, Development, etc.

We have been having an issue in the past few days where the phones are losing this labeling. We are told that the phones are not rebooting, losing connection, reseting or reregistering, just losing the labels, which doesn't make sense.

Is it possible for the FTP server to push out the default setting.txt files to the phones even if the phone isn't being reset or rebooted and reset these customized labels?

- Stinney

Favorite all too common vendor responses: "We've never seen this issue before." AND "No one's ever wanted to use it like that before.

 

[FSI]

No. The 46xxsettings.txt is only accessed when the phone reboots and the labels are not even in that file.
FTP backups of individual phones works great with CM 3.1.x and a phone FW of 2.8 but in order to load the backup parameters via the 46xxsettings file, you need to reboot the phone once and that of course means you will be losing the label once more. You can also put in the ftp settings manually into each phone but that’s really a pain for more than 5 phones…

Regards

frank

 

[Stinney]

Can you point me to any documentation that states that this is only available as of 3.1.x? And can you point me to a document that explains how it is done?

I've looked at support.avaya.com and have come up empty.

Thanks.

- Stinney

Favorite all too common vendor responses: "We've never seen this issue before." AND "No one's ever wanted to use it like that before.

 

[gblucas]

I use the ftp backup of the labels on the phones and I love how it works. I have found that the phone will go loose its settings, and blank out the ftp file on the ftp server. I have fixed that problem, but making it read only after the phone is initialized for the first time. I put the ftp server info in the 46xxsettings file, and reboot the phones. I now have about 35 to 40 IP phones, and each one can have different labels. We are expanding our IP phones very rapidly, and I can see supporting 200+ by years end.

All this should work on 3.1.x.

gblucas

 

[FSI]

Sorry, I didn’t mean to say this is only available from 3.1.x and up, in fact, I don’t see how this can be related to the CM version at all since everything works on the phone itself.
I don’t have any documentation but it is not hard to set up. You can use the FTP (IIS) service on a W2k3 server, then just edit the 46xxsettings.txt and add the ftp information, the simplest way is to set up the FTP server to not require any authentication and all backups are done in the root directory, then only one line is needed in the 46xxsettings:

set FTPSRVR xx.xx.xx.xx where xx.xx.xx.xx is the IP Address of your ftp server

regards

Frank

 

[Stinney]

gblucas,

Are you saying that you had to manually make all of the phone files read only because the phones were resetting themselves and blanking out the ftp file?

Do you think this might be because you have automatic backup set on the phones to yes?

We have close to 1000 agent phones, this would be very daunting to do.

Also, have either of you found that in a network or connectivity event that the phones will automatically recover their label settings?

Thanks for all the great information.

- Stinney

Favorite all too common vendor responses: "We've never seen this issue before." AND "No one's ever wanted to use it like that before.