3720 Dect phone displaying no user.

[louis1965]

Hi All.

obviously i am in need of assistance, so here goes.

IPO 500 V2 on R8.1 with IP Dect R4 with latest version 5.0.11 on Master and 6 Base stations. all is standard and not compact.

My issue.

All is working fine and randomly, a phone will deregister,and display No Access, or Not Registered.
We have taken provisioning of.

Since then i have a dect that displays NO USER. When logging in the phone displays Invalid.
Yet, when you make a call, in SSA it displays the user name and ext number.
one can receive calls, and make external calls.

I have deleted and recreated the user to no avail.

Any ideas please?

 

[tlpeter]

Give the user a login code.
Login on the dect phone and the problem is gone.


BAZINGA!

I'm not insane, my mother had me tested!

 

[louis1965]

I have done this.

*35*extn*login code#

comes back displaying invalid.... then no user

 

[tlpeter]

Do you have configured a user in the IPO?
Did you create an IPDect extension in the IPO?
Did you create an IPDect extension in the basestation?
Where did you enter this login code?


BAZINGA!

I'm not insane, my mother had me tested!

 

[louis1965]

Do you have configured a user in the IPO? Yes
Did you create an IPDect extension in the IPO? Yes
Did you create an IPDect extension in the basestation? Yes
Where did you enter this login code? User, Telephony, supervisor settings, log in code