35602 error on log in to Progression Workflow Explorer

[cogebi]

We are on PWE 7.5.103F. One of my users when she logs in with her username and password gets a 35602 error box. If she clicks the error box four or five times it lets her in.
How can we fix?

Thanks
Wayne

 

[dgillz]

Wayne,

There is nothing on this error in the Macola infomine. Please post the exact error message, word for word, to this forum.


Software Sales, Training and Support for Macola, Crystal Reports and Goldmine
dgilsdorf@mchsi.com

 

[cogebi]

I know I checked the Macola infomine.
35602 error occurred
That's it.
What I did was delete the user and recreate the user, and now no problem but still it would be nice to know the cause.

Thanks
Wayne

 

[vbajock]

35602 is a invalid key error returned by a lot of Visual Basic-based accounting systems. Macola has a lot of VB code on the interface side, so I bet that is what it is. Some internal key value that pointed to the user was probably corrupted. The VB code probably directed the user validation program to report the error to the user but to continue the log in program inspite of the error, allowing you to keep clicking OK until it finally got past whatever it was burping on. Good idea to delete the user - tolerating the error may have lead to corrupted data elsewhere. More than likely a onetime freak thing.