3300 MWI

[pandabear1]

I have a 3300 6.0 SP3 version 12.0.3.15 and one voicemail user has a message waiting light on every morning. This pbx has been in for years and it just started a week ago and that is the only user it is happening on.
When you go to the set and press the message key it goes to voicemail but there are no messages, I check the set and got the follwoing:

IP Device ID: 12
Circuit Location : 1 3 1 12 1
Extension : 851
Active Features :
Headset
Message Waiting Lamp On
Callback Messages : 1
Phone Lock: UnLocked
Service Level: Full
MAC Address : 08:00:0F:80:28:7C
Zone ID: 1

I have gone through all the cos and checked that no one can "send message" and the only cos is the vmail. I have read some posts and one of Mitel's bulletins(Article ID# 12-5173-00084)on this matter and it mentions getting the diag.dat file and here is where I run into a issue I must be doing wrong. I followed the bulletin and got the following:

C:\>ftp 192.168.3.2
Connected to 192.168.3.2.
220 FTP server (ver 2.0) ready.
User (192.168.3.2none)): scott
331 Password required
Password:
230 User logged in
ftp> cd /vmail/c/voxdrv
250 Changed directory to "/vmail/c/voxdrv"
ftp> get diag.dat
500 PORT/EPRT (Active Mode/Extended Active Mode) is not supported. Use PASV/EPSV
instead of this
425 Can't build data connection
ftp>


Maybe I am not reading the bulletin properly or have misinterpreted it, any ideas would be appreciated

 

[kwbMitel]

I use filezilla client or winscp to get files off the 3300

Does this phone have any keys on it that are part of a hunt group and does said hunt group have a voicemail associated?

If so, the messages are likely coming from the hunt group.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[pandabear1]

the user has a 5312 set and the only key is headset. I tried filezilla client and got this:

Connecting to 192.168.3.2:21...
Status: Connection established, waiting for welcome message...
Status: Insecure server, it does not support FTP over TLS.
Status: Server does not support non-ASCII characters.
Status: Connected
Status: Retrieving directory listing...
Command: PWD
Response: 257 Current directory is "/sysro"
Command: TYPE I
Response: 200 Type set to I, binary mode
Command: PASV
Response: 227 Entering Passive Mode (192,168,3,2,18,76)
Command: LIST
Error: The data connection could not be established: ENETUNREACH - Network unreachable
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing
Status: Disconnected from server
Status: Connecting to 192.168.3.2:21...
Status: Connection established, waiting for welcome message...
Status: Insecure server, it does not support FTP over TLS.
Status: Server does not support non-ASCII characters.
Status: Connected
Status: Retrieving directory listing...
Command: PWD
Response: 257 Current directory is "/sysro"
Command: TYPE I
Response: 200 Type set to I, binary mode
Command: PASV
Response: 227 Entering Passive Mode (192,168,3,2,18,81)
Command: LIST
Error: The data connection could not be established: ENETUNREACH - Network unreachable
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing

 

[kwbMitel]

Windows firewall off?
Virus checker off?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[pandabear1]

good points I will check, odd thing is I have done the filezilla before but it has been awhile so I may have turned them off. Thanks

 

[pandabear1]

firewall and virus turned off, when I tried from filezilla again got this message:

421 Session limit reached, closing control connection

 

[kwbMitel]

This wouldn't be virtual would it?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[pandabear1]

nope, MXe-III, by the way I get the same info when I try and ftp into the pbx now:

C:\Users\smckinnon>ftp 192.168.3.2
Connected to 192.168.3.2.
421 Session limit reached, closing control connection
Connection closed by remote host.

 

[kwbMitel]

Sounds like a service is stuck

Might timeout, might require reset.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[pandabear1]

I was wondering why I got the message below before the 421 connection message came up:

Connecting to 192.168.3.2:21...
Status: Connection established, waiting for welcome message...
Status: Insecure server, it does not support FTP over TLS.
Status: Server does not support non-ASCII characters.
Status: Connected
Status: Retrieving directory listing...
Command: PWD
Response: 257 Current directory is "/sysro"
Command: TYPE I
Response: 200 Type set to I, binary mode
Command: PASV
Response: 227 Entering Passive Mode (192,168,3,2,18,76)
Command: LIST
Error: The data connection could not be established: ENETUNREACH - Network unreachable
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing
Status: Disconnected from server

It was after I tried thru the Dos command and Filezilla a few times I got the 421 message

I will wait and see if I can get in again, ensure no firewall and virus on and if that doesn't work next step is reset. Thanks for the help