3 Call Limit into Hunt Group to include Answered & Waiting Calls.

[IPmonkey]

Has anybody got any Idea's about setting this up or even if it is at all possible or able to suggest a work around.


IP500 V2 with Version 6.0.8 sw & embedded vm.
Customer has 6 channels of Isdn 2.
Customer is wanting to limit calls into the Sales ddi number to a maximum of 3 calls at any one time.
This above 3 calls are to include calls already answered or waiting to be answered.
Customer wants to have 7 members in the collective Sales hunt group.


Cheers

Monkey

 

[amriddle01]

Not going to happen, not with those numbers and limitations

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[IPmonkey]

I pretty much got to that conclusion Mate,
I was hoping that I was missing something or somebody may have a work around.
I ended up telling the customer that if he wants to limit it to 3 calls then he can only have 3 members available in the hunt group and no queuing.
Then today the cust has been picking up calls from another phone and worked out that he can still get over his limit of 3 calls!

 

[tlpeter]

If you have vmpro you could try the counter action.
When the count is at 3 then give busy.
You can play with a queue limit or queue timer but that is about it.

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[amriddle01]

The counter would simply measure calls transferred and not still live etc. The issue is having 7 members and only 3 calls including queueing...doubt it

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[amriddle01]

Besides which, he is on embedded

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[tlpeter]

Perhaps putting in a virtual or existing phone with only 3 CA's in a group.
Then give those 7 phone a bridge/coverage appearances of that one phone.

This will limit it to 3 calls.

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[amriddle01]

Possible without the queue, but needs an actual handset I think ....good thinking though

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[IPmonkey]

Thanks tlpeter, with give that a try out tomorrow in the office.

 

[hairlessupportmonkey]

I suggest you ask the customer to compromise and send 4 calls to the group and use line group ids to manage the inbound calls.

 

[amriddle01]

That's a familiar smell

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[tlpeter]

HSM is back

What did you do to get that done ?


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[amriddle01]

Lots of "I'm very Sorry, I won't do it again" I imagine

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[hairlessupportmonkey]

summint like that....

/on best behaviour!