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holdmusic34
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Here's some fun reading. Be warned the following could be drier than your throat after a 12 hour operation. Let me know if you want more.
1) Why do I only see one line (extension) on Windows 2008 when running a TAPI application with the IP Office TAPI 3 driver installed and configured in third party mode?
The reason only one line is visible in the application is because the default installation of Windows 2008 does not assign Local System as the Telephony user. To correct this run mmc services.msc from the Windows command prompt and select Properties on the Telephony Service. Select the LogOn tab and check the radio button next to Local System account. Restart the telephony service and run the application again. All lines configured on IP Office should now be visible to the application.
2) What are the list of all ports and their application and protocol for SCN?
Here is a list of all ports and their application and protocol.
Details of the range of ports used by diffent releases of IP Office applications are found at:
[URL unfurl="true"]https://support.avaya.com/helpcenter/getGenericDetails?detailId=C201082074362003[/url]
This table below gives a summary of the ports used for IP Office Release 9.0.
50795
UDP/ Voicenet
Yes
Open
SCN Trunks
Small Community Networks peer to peer trunk signalling
3) Does the IP Office federate presence information to another IM Service and how do you set it up?
We can federate to Google Talk.
We use port number 5269 - This port is used for XMPP server to server federation. This port federates with the External XMPP servers or XMPP enabled servers such as Google Talk. If the customer is not intending to federate with external XMPP servers then this port does not need to be opened on the firewall.
Configuring IM/Presence Federation with Google Talk
As an administration, you can configure one-X Portal for IP Office to federate with Google Talk and establish chat communication between Google Talk and one-X Portal for IP Office contact. To ensure that one-X Portal for IP Office is federated with Google Talk, set the following configurations:
1. To enable one-X Portal for IP Office federation with Google Talk server, set the Port number to 5269.
2. Set the fully qualified domain name of the Google Talk server. Ensure that the Google Talk server is accessible to one-X Portal for IP Office for communication.
4) Where can I locate the MIBs for Avaya IP Office?
The Avaya IP Office MIBs are provided with the Admin CD for each release of Avaya IP Office. The Admin CD can be downloaded from www.avaya.com/support.
5) Can we deploy the IP Office Server Edition or IP Office Select or the IP Office Application Server on a Microsoft Hyper-V virtual Server?
No, MS Hyper-V is not supported as a virtual server for the Server Edition, IP Office Select or the Application Server. We only support virtualization on VMware. If you want to virtualize it must be on a VMware platform for the Server Edition and IP Office Select or the Application Server. Please review the information on the IP Office Knowledgebase:
[URL unfurl="true"]http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/virtual/virtual_server_support.htm[/url]
IP Office 9.1 supports VMware vSphere ESXi 5.x (currently 5.0 to 5.5).
6) Do we have any applications that are supported on Citrix?
The one-X Portal thin client as well as the one-X Portal's Outlook plugin will be supported in Terminal Services environments such as Citrix (XenDesktop, XenApp) and Microsoft Terminal Services.
This does not include the one-X Portal Call Assistant or the Salesforce.com Plug-in. Just the web based thin client and the Outlook Plug-in only.
No other applications are listed as supported on Citrix.
7) Does the IP Office resilience work with SIP phones like the E129 or only H.323 phones like the 1600 or 9600?
No, resilience is only supported on the H.323 phones today on the IP Office, not on any SIP based phones.
8) How many people can I have in a conference on an IP Office IP500v2 and how many conferences can I have?
The IP500v2 has 2 64 party conference bridges.
IP Office Conferencing Capacity
IP Office provides a flexible conferencing solution with 128 conferencing channels on the IP500 and IP500 V2, allowing multiple conferences of any size from 3 to 64 parties. This means that several conferences of different sizes can all run at the same time if the total calls do not exceed the systems conference resources. So the system will support 42 x 3-party conferences, 2 x 64-party conferences or any combination in between. IP Office does not impose limits on the mix of internal and external calls in conference, but if all internal participants disconnect from the conference bridge, the external participants can be disconnected automatically by the system for added security (configurable system setting).
Notes:
1. Analog Trunk Restriction
In conferences that include external analog line calls, a maximum of two analog line calls are allowed per conference.
2. External Participants
Each external caller requires a digital trunk/VoIP channel (for example 1 T1 allows 23/24 external parties, 1 E1 allows 30 parties and a fully licensed VCM-64 allows 64 parties).
3. Use of Conference Resources by Other Features
System features such as call intrusion, call recording and silent monitoring all use conference resources, as does automatic recording if enabled. When any of these features are active the number of slots available for conference parties is reduced. For example, a conference call between 3 parties and being recorded will use 4 conference slots.
4. The IP500 Supports 128 Conference Members
The total capacity of the IP500 V2 is 128 party conference resources. However the restriction of a maximum of 64 parties in any individual conference still applies.
5. Meet-Me Conferencing on IP500 requires Preferred Edition
IP Office IP500 V2 supports basic or ad-hoc conferencing, but if Meet-Me capabilities are required the IP Office Preferred Edition license should be purchased for direct dial into a conference bridge with PIN code security.
In an SCN network, only one centralized Preferred Edition license is required to host Meet-Me conferences at any of the sites. Conference IDs are also shared across the SCN sites.
9) 9.1: One-X Portal Installation Requirements
Ensure that the following requirements are met before beginning installation of the one-X Portal for IP Office software on the server PC. Failure to do so will cause the one-X Portal for IP Office server to operate incorrectly.
IP Office Software
IP Office Applications DVD
The IP Office Applications DVD for IP Office Release 9.1 includes the software for installation of one-X Portal for IP Office. It also includes software for installation of IP Office Manager and the IP Office System Status Application which are required during one-X Portal for IP Office installation.
IP Office System Requirements
IP Office System
If the system is running pre-IP Office Release 9.1 software, it must be upgraded. For more information on the upgrade process, see one-X Portal for IP Office software upgrade.•
IP Office Small Community Network Support
Operation with multiple IP Office's is only supported within a single IP Office Small Community Network (SCN).
IP Office Licensing
Users licensed and configured with the Office User, Teleworker User or Power User profiles can be configured for as one-X Portal for IP Office users. Those licensed and configured for with Teleworker Useror Power User profiles can also be enabled for one-X Portal for IP Office telecommuter mode.
Server PC Requirements
one-X Portal for IP Office is currently supported with all components installed on a single server. During installation you have to be logged in using an account with full administrator rights.
The following are the server requirements for one-X Portal for IP Office deployments with up to 300 IP Office users. For one-X Portal for IP Office deployments with more than 300 IP Office users, see Configuring one-X Portal for IP Office Server for 300+ IP Office Users.
Up to 300 User
300+ Users
Operating System•
Windows Server 2008 (32-bit and 64-bit)•
Windows Server 2008 R2 (64-bit)
Windows Server 2012 (64-bit)
Windows Server 2008 (64-bit)
Windows Server 2008 R2 (64-bit)
Windows Server 2012 (64-bit)
Processor
Intel Pentium D945 core or AMD Athlon 64 4000+.
Intel Core 2 Duo CPU E8400 @ 3.00 GHz.
RAM Memory
4GB
8GB
Hard Disk Space
20GB
20GB
Supported Microsoft Exchange Servers
Connection to the following Microsoft Exchange servers is supported for presence integration:
Exchange 2007
Exchange 2010
Exchange 2013
TCP/IP Port:
The default ports are 8080 and 8666. These can be changed if required during installation of the server software. See Checking Available Ports.
Firewall Exceptions
Exceptions should be added to the server firewall for incoming access on the TCP ports above. If the firewall is also used to control outgoing access, an exception for access to TCP port 50814 on the IP Office IP address should also be added.
Voicemail Server Requirements
The playback of a user's messages through their phone is supported using embedded voicemail or Voicemail Pro.
Voicemail playback through the one-X Portal for IP Office user's browser and personalized greeting recording and control requires a Voicemail Pro voicemail server installed as follows:
Microsoft IIS should be installed and running before installation of the Voicemail Pro voicemail server software. Set the following IIS options:
Enable Direct Metabase Edit.
IIS Configuration Compatibility.
SSL should be disabled for the default website.
The Voicemail Pro voicemail server installation should include the Web Voicemail Pro (UMS) component.
The voicemail server must be in the same subnet as the one-X Portal for IP Office server.
Check that the IIS on the voicemail server can be browsed by server name from the one-X Portal for IP Office server PC. Enter into a browse. If the IIS server does not respond, resolve the DNS routing between the servers before proceeding with the one-X Portal for IP Office installation.
After the Voicemail Pro is installed, you will see Voicemail Pro related virtual directories under IIS > sites.
The following 3 directories should be available:
NamesGreetings
PersonalGreetings
VoicemailAccounts
To manually create the aforementioned virtual directories and specify the path:
NamesGreetings: VMPro Installation Dir/VM/Names.
PersonalGreetings: VMPro Installation Dir/VM/Greetings.
VoicemailAccounts: VMPro Installation Dir/VM/Accounts.
If there is an error during the installation of Voicemail Pro, then the three directories will not be available.
1.
Ensure that the Voicemail Server is in the same subnet where the Tomcat server is installed.
2.
Include the computer name of the system where the Voicemail pro server is installed at the No Proxy Settings/Exception list of the browser in order to listen to the Voicemail or Greeting on the browser.
Information Required
For the server PC:
IP Address.
User Account: A user account with full administrator rights. This account should be used for the software installation.
Computer Name: This name will become part of the URL users use to access one-X Portal for IP Office.
For each IP Office system:
IP Address.
Name and password for security settings access.
Name and password for configuration settings access.
one-X Portal for IP Office Licenses.
Users who will be using one-X Portal for IP Office including IP Office user name and password.
The IP address of the Voicemail Pro voicemail server being used by the IP Office.
LDAP Information
To enabled the External tab in the one-X Portal for IP Office Directory gadget, details of the customer's LDAP server and an search configuration details are required.
LDAP Server URL.
User name and password.
Base DN/Search Base.
Field names.
one-X Portal for IP Office User Requirements
Browser
Web browser with LAN access to the one-X Portal for IP Office server. one-X Portal for IP Office is tested using the following web browsers:
Internet Explorer 8.0, 10.0 and 11.0.
Firefox
Google Chrome
Safari 7
The browser should be Javascript enabled.
The Remember me on this computer option requires the browser to allow cookies.
For sounds to be used, for example ringing for a call waiting, or voicemail playback through the computer, a media player such as Windows Media Player or Quick Time must be installed. When using a browser other than Internet Explorer, Windows Media Player can be supported by the addition of the Firefox Windows Media Play plugin. This plugin is available from Currently, this plugin is useable with Google Chrome, Mozilla Firefox and Windows Safari.
The playback of voicemail messages on the user computer requires the user browser to have the IP address of the voicemail server added to the proxy server exceptions.
Phone
one-X Portal for IP Office can be used with most phones supported by the telephone system.
For analog phone users, the user's Call Waiting On and Off Hook Station settings should be selected in the user's IP Office configuration.
10)Can We do call from MS Outlook using IP Office 500v2?
Yes, It is possible to do call using MS Outlook 2013. Customer has the option to use IP Office . on Release 9.0 significantly enhances the Avaya IP Office Plugin for Microsoft Outlook, filling in critical gaps that will help users increase their productivity. The Avaya IP Office Plugin for Microsoft is enhanced with the following features:
· Instant Messaging support
· Enhanced directory
· Click-to-dial from email body
· Selecting one-X Portal User Profile (Office/ Home/ Mobile)
· Specifying Dialing Rules
· Secure communication (HTTPS) with one-X Portal server
· Supported on Citrix platform
· Support for Windows 8 ·
Support for Microsoft Outlook 2013
Attachment Description
[URL unfurl="true"]https://downloads.avaya.com/css/P8/documents/100175062[/url]
check page 18 -19
11)How many call aux-code do IPOCC support?
Auxiliary elements are elements that can be used as often as you wish.
• Personal contact
• Last agent
• Current agent
• Check times
• Skill reduction
• Number of calls/e-mails exceeded
• Longest wait-time exceeded
• Queue full (voice)
• Minimum number of logged-in agents exceeded
• Idle agents meet skill requirement
• Logged-on agents meet skill requirement
• Wait-time exceeded
• New task
• TaskTag
12) What is the retention period for SMDR/CDR reports?
Records to Buffer Default = 500. Range = 10 to 3000.
It only depends on number of call, so upto 3000 calls can be buffered.
13)ATAC Maintenance - Does co-termination apply to adding another server to an existing IPOSS contracted site?
Co-Termination will apply at the application level, within a system. We will co-terminate support for add-ons to the existing contracts. In this scenario, the end date of the adds and will co-terminate on the same contract expiration date of the original contract
14) ATAC Maintenance - Adding an Independent Product or Application to an existing IPOSS contracted site, what happens?
Independent Products or Applications at the Same Site
All Avaya Supported Products at a single location that are not integrated with each other can be covered by different levels of Avaya IP Office Support Services coverage (e.g., Communications Manager with Onsite Support and Modular Messaging with Parts) with the exception of common server products. With the exception of CM and MM, common server products must be covered by the same level of Parts or Onsite coverage (e.g., Session Manager and Meeting Exchange with Onsite Support 8x5). If the Customer is found to have varying levels of coverage on common server products at the same site, the products covered at a lower level of coverage will be brought up to the higher level of coverage and Avaya shall bill the Customer for the incremental charge, calculated to be co-terminus with existing coverage.
15) IPOFFICE-81218 - FTP doesn't work due to an authentication error?
The fix for this issue is in the release 8.1 SP12
16) IP Office 9.1:What are the New Phone Models supported?
New Phone Models
There following phone models are new supported phones on IP Office.
SIP phone models
o Avaya B179 Conference Phone
o Avaya E129 Deskphone
17) ATAC Maintenance - IPOSS provides for Free S/W upgrades, when?
If you are on IP Office R8.1 or higher, your IPOSS contract will provide for Free S/W upgrades to the latest release.
If you are on an older release R8.0 and below, you must upgrade to the latest release and then purchase an IPOSS contract to get the Free S/W upgrades, in the future.
Older releases of IP Office are not eligible for IPOSS maintenance contracts.
18) Avaya Softphone doesn't work through WSAM (Juniper networks SSL VPN)
IP Office 9.0.3
Avaya Softphone
Does the Avaya Softphone work through WSAM when using Juniper networks SSL VPN?
Answer: WSAM is not supported and tested to work for Avaya softphone using Juniper networks SSL VPN. Avaya Recommended to use Network Connect (NC) to use on Avaya IP Sofphone.
Avaya Solution & Interoperability Test Lab, has an Application notes on Confiuring Juniper Networks SSL VPN Security Appliance to support Avaya IP Softphone.
Application Notes is on the Attachment.
19) IP Office : Whether the phone number details would reside on IPOCC server or needs a separate DB server for that?
Would have to create a customer entry within IPOCC to give a special priority to customers. When a call arrives, if the customer is in the list, it will be treated based on its priority.
20) How many sources of music can IP Office administrators can hold?
Administrators can access up to 4 sources for music on hold:
• 1 system source, which may be external, and 3 external sources using analog extensions, or
• Internal or tone and up to 3 additional internal sources
Internal sources are WAV files saved either in volatile memory, or on the optional memory card in an
IP500 V2. The WAV file must be 16 bit PCM mono and sampled at 8 Khz with a maximum duration
of 30 seconds.
Select alternate sources for music on hold for Incoming Call Routes or Hunt Groups. Each source
can be up to 90 seconds long.
External music on hold sources connect to the 3.5 mm audio socket on IP Office control units or
analog extensions.
Your choice of beans, chicken, be-be-beef, or pork
1) Why do I only see one line (extension) on Windows 2008 when running a TAPI application with the IP Office TAPI 3 driver installed and configured in third party mode?
The reason only one line is visible in the application is because the default installation of Windows 2008 does not assign Local System as the Telephony user. To correct this run mmc services.msc from the Windows command prompt and select Properties on the Telephony Service. Select the LogOn tab and check the radio button next to Local System account. Restart the telephony service and run the application again. All lines configured on IP Office should now be visible to the application.
2) What are the list of all ports and their application and protocol for SCN?
Here is a list of all ports and their application and protocol.
Details of the range of ports used by diffent releases of IP Office applications are found at:
[URL unfurl="true"]https://support.avaya.com/helpcenter/getGenericDetails?detailId=C201082074362003[/url]
This table below gives a summary of the ports used for IP Office Release 9.0.
50795
UDP/ Voicenet
Yes
Open
SCN Trunks
Small Community Networks peer to peer trunk signalling
3) Does the IP Office federate presence information to another IM Service and how do you set it up?
We can federate to Google Talk.
We use port number 5269 - This port is used for XMPP server to server federation. This port federates with the External XMPP servers or XMPP enabled servers such as Google Talk. If the customer is not intending to federate with external XMPP servers then this port does not need to be opened on the firewall.
Configuring IM/Presence Federation with Google Talk
As an administration, you can configure one-X Portal for IP Office to federate with Google Talk and establish chat communication between Google Talk and one-X Portal for IP Office contact. To ensure that one-X Portal for IP Office is federated with Google Talk, set the following configurations:
1. To enable one-X Portal for IP Office federation with Google Talk server, set the Port number to 5269.
2. Set the fully qualified domain name of the Google Talk server. Ensure that the Google Talk server is accessible to one-X Portal for IP Office for communication.
4) Where can I locate the MIBs for Avaya IP Office?
The Avaya IP Office MIBs are provided with the Admin CD for each release of Avaya IP Office. The Admin CD can be downloaded from www.avaya.com/support.
5) Can we deploy the IP Office Server Edition or IP Office Select or the IP Office Application Server on a Microsoft Hyper-V virtual Server?
No, MS Hyper-V is not supported as a virtual server for the Server Edition, IP Office Select or the Application Server. We only support virtualization on VMware. If you want to virtualize it must be on a VMware platform for the Server Edition and IP Office Select or the Application Server. Please review the information on the IP Office Knowledgebase:
[URL unfurl="true"]http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProjects/virtual/virtual_server_support.htm[/url]
IP Office 9.1 supports VMware vSphere ESXi 5.x (currently 5.0 to 5.5).
6) Do we have any applications that are supported on Citrix?
The one-X Portal thin client as well as the one-X Portal's Outlook plugin will be supported in Terminal Services environments such as Citrix (XenDesktop, XenApp) and Microsoft Terminal Services.
This does not include the one-X Portal Call Assistant or the Salesforce.com Plug-in. Just the web based thin client and the Outlook Plug-in only.
No other applications are listed as supported on Citrix.
7) Does the IP Office resilience work with SIP phones like the E129 or only H.323 phones like the 1600 or 9600?
No, resilience is only supported on the H.323 phones today on the IP Office, not on any SIP based phones.
8) How many people can I have in a conference on an IP Office IP500v2 and how many conferences can I have?
The IP500v2 has 2 64 party conference bridges.
IP Office Conferencing Capacity
IP Office provides a flexible conferencing solution with 128 conferencing channels on the IP500 and IP500 V2, allowing multiple conferences of any size from 3 to 64 parties. This means that several conferences of different sizes can all run at the same time if the total calls do not exceed the systems conference resources. So the system will support 42 x 3-party conferences, 2 x 64-party conferences or any combination in between. IP Office does not impose limits on the mix of internal and external calls in conference, but if all internal participants disconnect from the conference bridge, the external participants can be disconnected automatically by the system for added security (configurable system setting).
Notes:
1. Analog Trunk Restriction
In conferences that include external analog line calls, a maximum of two analog line calls are allowed per conference.
2. External Participants
Each external caller requires a digital trunk/VoIP channel (for example 1 T1 allows 23/24 external parties, 1 E1 allows 30 parties and a fully licensed VCM-64 allows 64 parties).
3. Use of Conference Resources by Other Features
System features such as call intrusion, call recording and silent monitoring all use conference resources, as does automatic recording if enabled. When any of these features are active the number of slots available for conference parties is reduced. For example, a conference call between 3 parties and being recorded will use 4 conference slots.
4. The IP500 Supports 128 Conference Members
The total capacity of the IP500 V2 is 128 party conference resources. However the restriction of a maximum of 64 parties in any individual conference still applies.
5. Meet-Me Conferencing on IP500 requires Preferred Edition
IP Office IP500 V2 supports basic or ad-hoc conferencing, but if Meet-Me capabilities are required the IP Office Preferred Edition license should be purchased for direct dial into a conference bridge with PIN code security.
In an SCN network, only one centralized Preferred Edition license is required to host Meet-Me conferences at any of the sites. Conference IDs are also shared across the SCN sites.
9) 9.1: One-X Portal Installation Requirements
Ensure that the following requirements are met before beginning installation of the one-X Portal for IP Office software on the server PC. Failure to do so will cause the one-X Portal for IP Office server to operate incorrectly.
IP Office Software
IP Office Applications DVD
The IP Office Applications DVD for IP Office Release 9.1 includes the software for installation of one-X Portal for IP Office. It also includes software for installation of IP Office Manager and the IP Office System Status Application which are required during one-X Portal for IP Office installation.
IP Office System Requirements
IP Office System
If the system is running pre-IP Office Release 9.1 software, it must be upgraded. For more information on the upgrade process, see one-X Portal for IP Office software upgrade.•
IP Office Small Community Network Support
Operation with multiple IP Office's is only supported within a single IP Office Small Community Network (SCN).
IP Office Licensing
Users licensed and configured with the Office User, Teleworker User or Power User profiles can be configured for as one-X Portal for IP Office users. Those licensed and configured for with Teleworker Useror Power User profiles can also be enabled for one-X Portal for IP Office telecommuter mode.
Server PC Requirements
one-X Portal for IP Office is currently supported with all components installed on a single server. During installation you have to be logged in using an account with full administrator rights.
The following are the server requirements for one-X Portal for IP Office deployments with up to 300 IP Office users. For one-X Portal for IP Office deployments with more than 300 IP Office users, see Configuring one-X Portal for IP Office Server for 300+ IP Office Users.
Up to 300 User
300+ Users
Operating System•
Windows Server 2008 (32-bit and 64-bit)•
Windows Server 2008 R2 (64-bit)
Windows Server 2012 (64-bit)
Windows Server 2008 (64-bit)
Windows Server 2008 R2 (64-bit)
Windows Server 2012 (64-bit)
Processor
Intel Pentium D945 core or AMD Athlon 64 4000+.
Intel Core 2 Duo CPU E8400 @ 3.00 GHz.
RAM Memory
4GB
8GB
Hard Disk Space
20GB
20GB
Supported Microsoft Exchange Servers
Connection to the following Microsoft Exchange servers is supported for presence integration:
Exchange 2007
Exchange 2010
Exchange 2013
TCP/IP Port:
The default ports are 8080 and 8666. These can be changed if required during installation of the server software. See Checking Available Ports.
Firewall Exceptions
Exceptions should be added to the server firewall for incoming access on the TCP ports above. If the firewall is also used to control outgoing access, an exception for access to TCP port 50814 on the IP Office IP address should also be added.
Voicemail Server Requirements
The playback of a user's messages through their phone is supported using embedded voicemail or Voicemail Pro.
Voicemail playback through the one-X Portal for IP Office user's browser and personalized greeting recording and control requires a Voicemail Pro voicemail server installed as follows:
Microsoft IIS should be installed and running before installation of the Voicemail Pro voicemail server software. Set the following IIS options:
Enable Direct Metabase Edit.
IIS Configuration Compatibility.
SSL should be disabled for the default website.
The Voicemail Pro voicemail server installation should include the Web Voicemail Pro (UMS) component.
The voicemail server must be in the same subnet as the one-X Portal for IP Office server.
Check that the IIS on the voicemail server can be browsed by server name from the one-X Portal for IP Office server PC. Enter into a browse. If the IIS server does not respond, resolve the DNS routing between the servers before proceeding with the one-X Portal for IP Office installation.
After the Voicemail Pro is installed, you will see Voicemail Pro related virtual directories under IIS > sites.
The following 3 directories should be available:
NamesGreetings
PersonalGreetings
VoicemailAccounts
To manually create the aforementioned virtual directories and specify the path:
NamesGreetings: VMPro Installation Dir/VM/Names.
PersonalGreetings: VMPro Installation Dir/VM/Greetings.
VoicemailAccounts: VMPro Installation Dir/VM/Accounts.
If there is an error during the installation of Voicemail Pro, then the three directories will not be available.
1.
Ensure that the Voicemail Server is in the same subnet where the Tomcat server is installed.
2.
Include the computer name of the system where the Voicemail pro server is installed at the No Proxy Settings/Exception list of the browser in order to listen to the Voicemail or Greeting on the browser.
Information Required
For the server PC:
IP Address.
User Account: A user account with full administrator rights. This account should be used for the software installation.
Computer Name: This name will become part of the URL users use to access one-X Portal for IP Office.
For each IP Office system:
IP Address.
Name and password for security settings access.
Name and password for configuration settings access.
one-X Portal for IP Office Licenses.
Users who will be using one-X Portal for IP Office including IP Office user name and password.
The IP address of the Voicemail Pro voicemail server being used by the IP Office.
LDAP Information
To enabled the External tab in the one-X Portal for IP Office Directory gadget, details of the customer's LDAP server and an search configuration details are required.
LDAP Server URL.
User name and password.
Base DN/Search Base.
Field names.
one-X Portal for IP Office User Requirements
Browser
Web browser with LAN access to the one-X Portal for IP Office server. one-X Portal for IP Office is tested using the following web browsers:
Internet Explorer 8.0, 10.0 and 11.0.
Firefox
Google Chrome
Safari 7
The browser should be Javascript enabled.
The Remember me on this computer option requires the browser to allow cookies.
For sounds to be used, for example ringing for a call waiting, or voicemail playback through the computer, a media player such as Windows Media Player or Quick Time must be installed. When using a browser other than Internet Explorer, Windows Media Player can be supported by the addition of the Firefox Windows Media Play plugin. This plugin is available from Currently, this plugin is useable with Google Chrome, Mozilla Firefox and Windows Safari.
The playback of voicemail messages on the user computer requires the user browser to have the IP address of the voicemail server added to the proxy server exceptions.
Phone
one-X Portal for IP Office can be used with most phones supported by the telephone system.
For analog phone users, the user's Call Waiting On and Off Hook Station settings should be selected in the user's IP Office configuration.
10)Can We do call from MS Outlook using IP Office 500v2?
Yes, It is possible to do call using MS Outlook 2013. Customer has the option to use IP Office . on Release 9.0 significantly enhances the Avaya IP Office Plugin for Microsoft Outlook, filling in critical gaps that will help users increase their productivity. The Avaya IP Office Plugin for Microsoft is enhanced with the following features:
· Instant Messaging support
· Enhanced directory
· Click-to-dial from email body
· Selecting one-X Portal User Profile (Office/ Home/ Mobile)
· Specifying Dialing Rules
· Secure communication (HTTPS) with one-X Portal server
· Supported on Citrix platform
· Support for Windows 8 ·
Support for Microsoft Outlook 2013
Attachment Description
[URL unfurl="true"]https://downloads.avaya.com/css/P8/documents/100175062[/url]
check page 18 -19
11)How many call aux-code do IPOCC support?
Auxiliary elements are elements that can be used as often as you wish.
• Personal contact
• Last agent
• Current agent
• Check times
• Skill reduction
• Number of calls/e-mails exceeded
• Longest wait-time exceeded
• Queue full (voice)
• Minimum number of logged-in agents exceeded
• Idle agents meet skill requirement
• Logged-on agents meet skill requirement
• Wait-time exceeded
• New task
• TaskTag
12) What is the retention period for SMDR/CDR reports?
Records to Buffer Default = 500. Range = 10 to 3000.
It only depends on number of call, so upto 3000 calls can be buffered.
13)ATAC Maintenance - Does co-termination apply to adding another server to an existing IPOSS contracted site?
Co-Termination will apply at the application level, within a system. We will co-terminate support for add-ons to the existing contracts. In this scenario, the end date of the adds and will co-terminate on the same contract expiration date of the original contract
14) ATAC Maintenance - Adding an Independent Product or Application to an existing IPOSS contracted site, what happens?
Independent Products or Applications at the Same Site
All Avaya Supported Products at a single location that are not integrated with each other can be covered by different levels of Avaya IP Office Support Services coverage (e.g., Communications Manager with Onsite Support and Modular Messaging with Parts) with the exception of common server products. With the exception of CM and MM, common server products must be covered by the same level of Parts or Onsite coverage (e.g., Session Manager and Meeting Exchange with Onsite Support 8x5). If the Customer is found to have varying levels of coverage on common server products at the same site, the products covered at a lower level of coverage will be brought up to the higher level of coverage and Avaya shall bill the Customer for the incremental charge, calculated to be co-terminus with existing coverage.
15) IPOFFICE-81218 - FTP doesn't work due to an authentication error?
The fix for this issue is in the release 8.1 SP12
16) IP Office 9.1:What are the New Phone Models supported?
New Phone Models
There following phone models are new supported phones on IP Office.
SIP phone models
o Avaya B179 Conference Phone
o Avaya E129 Deskphone
17) ATAC Maintenance - IPOSS provides for Free S/W upgrades, when?
If you are on IP Office R8.1 or higher, your IPOSS contract will provide for Free S/W upgrades to the latest release.
If you are on an older release R8.0 and below, you must upgrade to the latest release and then purchase an IPOSS contract to get the Free S/W upgrades, in the future.
Older releases of IP Office are not eligible for IPOSS maintenance contracts.
18) Avaya Softphone doesn't work through WSAM (Juniper networks SSL VPN)
IP Office 9.0.3
Avaya Softphone
Does the Avaya Softphone work through WSAM when using Juniper networks SSL VPN?
Answer: WSAM is not supported and tested to work for Avaya softphone using Juniper networks SSL VPN. Avaya Recommended to use Network Connect (NC) to use on Avaya IP Sofphone.
Avaya Solution & Interoperability Test Lab, has an Application notes on Confiuring Juniper Networks SSL VPN Security Appliance to support Avaya IP Softphone.
Application Notes is on the Attachment.
19) IP Office : Whether the phone number details would reside on IPOCC server or needs a separate DB server for that?
Would have to create a customer entry within IPOCC to give a special priority to customers. When a call arrives, if the customer is in the list, it will be treated based on its priority.
20) How many sources of music can IP Office administrators can hold?
Administrators can access up to 4 sources for music on hold:
• 1 system source, which may be external, and 3 external sources using analog extensions, or
• Internal or tone and up to 3 additional internal sources
Internal sources are WAV files saved either in volatile memory, or on the optional memory card in an
IP500 V2. The WAV file must be 16 bit PCM mono and sampled at 8 Khz with a maximum duration
of 30 seconds.
Select alternate sources for music on hold for Incoming Call Routes or Hunt Groups. Each source
can be up to 90 seconds long.
External music on hold sources connect to the 3.5 mm audio socket on IP Office control units or
analog extensions.
Your choice of beans, chicken, be-be-beef, or pork