The manual (and Avaya tech support) both indicate no external power is needed for a 32-button adjunct on a 1416. I, however, cannot get it it light up. Has anyone else had this experience? The instruction sheet that came in the box refers to an external power supply. I am wondering if I need one.
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1416 sidecar
- Thread starter phonesaz
- Start date
intrigrant
Systems Engineer
got the right button module?
there is a different module for the 14xx and 16xx series but they look the same
If it ain't dutch it ain't much
there is a different module for the 14xx and 16xx series but they look the same
If it ain't dutch it ain't much
From the R7 Matrix;
• Power Supply: Please note that a external power supply is always needed for a DBM32 connected to a 1416 telephone and is needed when connecting more then one BM32 to a 1616 telephone.
• Connect to: Expansion port on 1416/1616. Up to 3 DBM32/BM32 button modules can be connected to a 1416/1616 phone. Up to a maximum of 32 BM32 units are supported on the whole IP Office system. Note: A maximum of 2 DBM32 per 1416 on the IPO R6 Essential Edition PARTNER® Version and up to 32 DBM32s per system are supported.
___________________________________________
It works! Now if only I could remember what I did...
Dain Bramaged (Avaya Search tool )
______________________________________
• Power Supply: Please note that a external power supply is always needed for a DBM32 connected to a 1416 telephone and is needed when connecting more then one BM32 to a 1616 telephone.
• Connect to: Expansion port on 1416/1616. Up to 3 DBM32/BM32 button modules can be connected to a 1416/1616 phone. Up to a maximum of 32 BM32 units are supported on the whole IP Office system. Note: A maximum of 2 DBM32 per 1416 on the IPO R6 Essential Edition PARTNER® Version and up to 32 DBM32s per system are supported.
___________________________________________
It works! Now if only I could remember what I did...
Dain Bramaged (Avaya Search tool )
______________________________________
intrigrant
Systems Engineer
he could have read that too if he took the time.
stupid questions... silly answers....
If it ain't dutch it ain't much
stupid questions... silly answers....
If it ain't dutch it ain't much
montyzummer
IS-IT--Management
Also from the R7 KB matrix
BM32
The maximum number of button module buttons supported, of any type, on a single system is 1024.
The BM32 add on provides an additional 32 twin-LED programmable buttons for 1616 phones. The units do not require their own power supply connection as they draw power from the phone to which they are connected.
• Up to 3 units can be connected in a chain from a single 1616.
• For 1616 phones, to support a BM32 the phone must be powered by an individual 1600 Series Power Adapter.
• Up to a maximum of 32 BM32 units on the system. For additional limitations see Phone Add-Ons
APSS (SME)
ACSS (SME)
BM32
The maximum number of button module buttons supported, of any type, on a single system is 1024.
The BM32 add on provides an additional 32 twin-LED programmable buttons for 1616 phones. The units do not require their own power supply connection as they draw power from the phone to which they are connected.
• Up to 3 units can be connected in a chain from a single 1616.
• For 1616 phones, to support a BM32 the phone must be powered by an individual 1600 Series Power Adapter.
• Up to a maximum of 32 BM32 units on the system. For additional limitations see Phone Add-Ons
APSS (SME)
ACSS (SME)
amriddle01
Programmer
amriddle01
Programmer
- Thread starter
- #9
Thank you - it seemed logical to me, but the following is a direct quote from the IP Office installation manual - first I read it and then Avaya read it to me -
"The maximum number of button module buttons supported, of any type, on a single system is 1024 .
The DBM32 add on provides an additional 32 twin-LED programmable buttons for 1416 phones. The units do not require
their own power supply connection as they draw power from the phone to which they are connected.
· Up to 3 units can be connected in a chain from a single 1416.
· Up to a maximum of 32 DBM32 units on the system.
Item SAP Code
DBM32 BUTTON MODULE 700469968
Accessories
1600 SERIES BM32 CABLE - REPLACEMENT 700415581
1600 SERIES BM32 BOND BRIDGE - REPLACEMENT 700415599
1616/BM32 PLASTIC LABEL COVERS (20) – REPLACEMENT 700415672
1600 SERIES BM32 FLIP STAND - REPLACEMENT 700432800
Paper Labels
1616/BM32 PAPER DESI LABELS - PACKAGE OF 50 LABELS (8.5" x 11") 700415656
1616/BM32 PAPER DESI LABELS - PACKAGE OF 50 LABELS (A4) 700434236"
So we never even got as far as the matrix... I guess the above statement probably means the phone is connected to power and the units rely on that. Avaya's suggestion, BTW, was that I make sure that 'my phones have the correct software release for R7 to be working on the R7 platform' - which of course begs the question of since they went through their little upgrade sequence, and are working, that they had to be the correct version? So my solution at the time was to call back later when someone else was doing tech support...or to go to this forum and ask a 'stupid' question..
"The maximum number of button module buttons supported, of any type, on a single system is 1024 .
The DBM32 add on provides an additional 32 twin-LED programmable buttons for 1416 phones. The units do not require
their own power supply connection as they draw power from the phone to which they are connected.
· Up to 3 units can be connected in a chain from a single 1416.
· Up to a maximum of 32 DBM32 units on the system.
Item SAP Code
DBM32 BUTTON MODULE 700469968
Accessories
1600 SERIES BM32 CABLE - REPLACEMENT 700415581
1600 SERIES BM32 BOND BRIDGE - REPLACEMENT 700415599
1616/BM32 PLASTIC LABEL COVERS (20) – REPLACEMENT 700415672
1600 SERIES BM32 FLIP STAND - REPLACEMENT 700432800
Paper Labels
1616/BM32 PAPER DESI LABELS - PACKAGE OF 50 LABELS (8.5" x 11") 700415656
1616/BM32 PAPER DESI LABELS - PACKAGE OF 50 LABELS (A4) 700434236"
So we never even got as far as the matrix... I guess the above statement probably means the phone is connected to power and the units rely on that. Avaya's suggestion, BTW, was that I make sure that 'my phones have the correct software release for R7 to be working on the R7 platform' - which of course begs the question of since they went through their little upgrade sequence, and are working, that they had to be the correct version? So my solution at the time was to call back later when someone else was doing tech support...or to go to this forum and ask a 'stupid' question..
amriddle01
Programmer
Yes, I know, I have found many examples of the docs being wrong and/or contradicting other docs, trust us though, you do need a power supply 
- Thread starter
- #12
I believe you - my only push is that I don't really consider myself a stupid person so thus felt the need to justify my original question.. probably not necessary... have already ordered the power supply.
I don't want to start any negative conversations but I am usually nervous when I post a question in this forum because it seems like there is a lot of putting people down, which I am not used to in the other Avaya forums. We all don't have the same knowledge levels because we all came into this at a different point in time, and while I really do prefer reading and school, sometimes there aren't enough hours in the day so I ask questions first and read later so I can resolve a client problem as quickly as possible.
But I guess the excellent advice and direction is worth the insults at times... although rtfm doesn't seem helpful...
I don't want to start any negative conversations but I am usually nervous when I post a question in this forum because it seems like there is a lot of putting people down, which I am not used to in the other Avaya forums. We all don't have the same knowledge levels because we all came into this at a different point in time, and while I really do prefer reading and school, sometimes there aren't enough hours in the day so I ask questions first and read later so I can resolve a client problem as quickly as possible.
But I guess the excellent advice and direction is worth the insults at times... although rtfm doesn't seem helpful...
Greybeard191
Technical User
Phonesaz... technically, the section of the install manual you quoted is correct, in a perverse sort of way.
The DBM32 does not have its own power supply. The sole connect is the supplied cable which connect between the DBM32 and the 1416. Thus the DBM32 draws all it's power from the phone.
However, there is a requirement to provide addtional power to the phone. Ergo the 1152.
So, and technically correct yet poorly written and misleading bit of the manual.
And FWIW, make sure you use a cat5 cable between the 1152 and the 1416. The addtional power is fed on leads 7-8 I believe. IIRC I think the 1152 comes with a cat5 cable, but if not, make sure you use one.
GB
The DBM32 does not have its own power supply. The sole connect is the supplied cable which connect between the DBM32 and the 1416. Thus the DBM32 draws all it's power from the phone.
However, there is a requirement to provide addtional power to the phone. Ergo the 1152.
So, and technically correct yet poorly written and misleading bit of the manual.
And FWIW, make sure you use a cat5 cable between the 1152 and the 1416. The addtional power is fed on leads 7-8 I believe. IIRC I think the 1152 comes with a cat5 cable, but if not, make sure you use one.
GB
I think some people rightfully push us to read the documentation and do all we can before posting here. However, there are other people that give the impression that they don't like some of us "Nortel" people asking questions. I have read some silly questions and those who have responded are justified in telling so, but others were not justified as this thread shows.
SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP
SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP
I don't think it's got anything to do with nortel, how is anyone here supposed to know anyone elses background?
My main gripe is end users who come here for free support. If you've got a crap business partner, get a better one.
Generally speaking the curtness of the response is directly related to how simple the problem is (if it's even a problem at all) and whether HSM is logged on.
ACSS-SME
fo shizzle ma nizzle.
My main gripe is end users who come here for free support. If you've got a crap business partner, get a better one.
Generally speaking the curtness of the response is directly related to how simple the problem is (if it's even a problem at all) and whether HSM is logged on.
ACSS-SME
fo shizzle ma nizzle.
Well, we will agree to disagree. I agree about the free support. Look at the Nortel forum and you see people giving password info and a lot of other info that should not be given out. I am grateful for the patience and the help of this forum, I don't want to be taken wrong.
Do you really think that intrigrants response was warranted? I mean no offense to him at all, but I don't. I assume that phonesaz is really a vendor, not a user. I think that some are too quick to pull the trigger. I have had to deal with that myself here once. And I responded to them accordingly.
SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP
Do you really think that intrigrants response was warranted? I mean no offense to him at all, but I don't. I assume that phonesaz is really a vendor, not a user. I think that some are too quick to pull the trigger. I have had to deal with that myself here once. And I responded to them accordingly.
SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP
I agree tlpeter, you are correct as always ![[smile]](/data/assets/smilies/smile.gif "[smile] [smile]")
. I know that you have to filter the questions and let it be known that users who don't want to pay a tech to come onsite must be stopped. I am in the same business as you and others here. I have responded many times in the Nortel forum that they need to have a tech come out to fix their issue. But, that doesn't excuse unnecessary responses. I hope I am not being misunderstood.
SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP
. I know that you have to filter the questions and let it be known that users who don't want to pay a tech to come onsite must be stopped. I am in the same business as you and others here. I have responded many times in the Nortel forum that they need to have a tech come out to fix their issue. But, that doesn't excuse unnecessary responses. I hope I am not being misunderstood.SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP
I understand.
The point is that after a long day of hard work, and stupid customer questions, the patience is gone.
It also depends on the mood that i am in.
I try not to respond on those question anymore when i am not in mood
BAZINGA!
I'm not insane, my mother had me tested!
The point is that after a long day of hard work, and stupid customer questions, the patience is gone.
It also depends on the mood that i am in.
I try not to respond on those question anymore when i am not in mood
BAZINGA!
I'm not insane, my mother had me tested!
Hey, I understand. I just looked in the Nortel forum and my patience was lost already. Many times I have started to respond and then changed my mind because it got my dander up. Thanks for understanding.
SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP
SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP
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