1/2 ring then voicemail 2

[jlong515]

I have a user that when she receives a call, she only gets about 1/2 ring and then the caller gets dumped to voice mail. My initial thought was her coverage path was set wrong, but I checked and her coverage path is the same as mine, and my phone works normally...4 rings then voice mail. We have a Definity G3 and Intuity Audix systems. Any help someone can shed on this would be much appreciated.

Thanks,

JLong

 

[orypecos]

do 'status station xxxx' , with the 'xxxx' being her station number, and see if SAC is turned on.
Or ask her if there is a button on her phone that says SAC, and if so, it the light or indicator on. If so, press the button next to it turn it off.

Da-vi'do

P.S. For the best response to a question, please read FAQ222-2244. Also give the type & version of your voice mail & pbx system & preview your post to make sure it is complete & understandable. Be aware that if u don't answer a question, I usually will not continue to help u. Please leave a post on how u fixed the problem too.

 

[ezncool]

most likely send call is activated. do a status station xxxx. look at the field SAC. if it says yes, they it have to be turned off. Do a display feature and youll see the code to activate and diactivate send all calls. good luck



ezncool
I have no technical solution to your management problem

 

[jlong515]

You both were right it was SAC being on, thanks for the answer and the fix!

JLong