011 not being inserted when dialing international number in call log

[admsr]

9600 series ip telephones firmware 3.1
CM 5.2.1

dialing national numbers from call log work fine. 9 + 1 is inserted.

dialing international numbers from call log is broken. only adds 9 instead of 9 + 011


***BELOW ARE MY ENAHANCED LOCAL DIALING RULES SETTINGS***
############# ENHANCED LOCAL DIALING RULES ###############
##
## These settings affect certain dialing behaviors, such as
## dialing numbers from the incoming Call Log or from web
## pages
##
## Dialing Algorithm Status
## Controls whether algorithm defined by parameters in
## this section is used during certain dialing behaviors.
## 0 disables algorithm.
## 1 enables algorithm, but not for Contacts
## 2 enables algorithm, including Contacts (96xx SIP only)
SET ENHDIALSTAT 1
##
## Country Code
## For United States the value is '1'
SET PHNCC 1
##
## Internal extension number length
## If your extension is 12345, your dial plan length is 5.
## On 46xx phones, the maximum extension length is 10.
## On 96xx phones, the maximum extension length is 13.
## This value must match the extension length set on your
## call server.
SET PHNDPLENGTH 5
##
## International access code
## For the United States, the value is 011.
SET PHNIC 011
##
SET PHNICLENGTH 11
##
## Long distance access code
SET PHNLD 1
##
## National telephone number Length
## For example, 800-555-1111 has a length of 10.
SET PHNLDLENGTH 10
##
## Outside line access code
## The number you press to make an outside call.
SET PHNOL 9
##
##

 

[Midstream]

So you have any analog or digital phones on your system? Do they react the same way? Did this ever work?

The reason I ask is that some times when you have "intl" in the route pattern there is no need to insert the 011. Have you tried switching that to natl or pubu and tested?

 

[admsr]

I have analog and digital phones in my environment but they don't have the "Call Log" to dial back from.