0 to point to another DN

[McGruff753]

Our Camp Hill PA site has changed their main number to go through an Aspect ACD, and when they press the operator option, it goes over a tie-line to a 2008 teleset with DN 6318. They have 26300 as LDN 0, but they no longer use their 2250 set. When a Meridian user dials 0, they get the night recording. We want to point that to 6318. Do I just change the LDN in LD 21 CDB, or is there another place that this would be done in for 0 calls? Thanks.

 

[johnpoole]

easy way to do that is ld 23
new
acd
0
maxp 1
ncfw 6318

ignore the other 17 million prompts, this maxp1 acd will redirect any inhouse call. i have made the ncfw a 9 plus number, but that may take a few other changes

john poole
bellsouth business
columbia,sc

 

[McGruff753]

Hmm, 0 is built as:

REQ: prt
TYPE: dnb
CUST 0
DN 0
DATE
PAGE
DES

DN 0
CPND
NAME ATTENDANT
XPLN 9
DISPLAY_FMT FIRST,LAST
TYPE ATT
TN 009 0 00 01 11 AUG 2000
(2250)


NACT
REQ: prt
TYPE: tnb
TN 9 1
DATE
PAGE
DES

TN 009 0 00 01
TYPE 2250
CDEN 8D
CUST 0
SGRP 0
SETN 009 0 00 02
ANUM 01
IADN
ALPD NO
SSU
ICDR ICDD
ABAN ABDD
CPND CNDA
EBLF BLFD
AADN
DNDI DNDA
DAPC DAPA
LANG 00
KEY 00 BVR
KEY 01 BIN
KEY 02 DDL
KEY 03 DCW
KEY 04 DPD
KEY 05 DPS
KEY 06 EES
KEY 07 ADL 22
KEY 08 ADL 2099
KEY 09 ADL 6300
KEY 10 ADL #
KEY 11 ADL 22
KEY 12 ADL 22
KEY 13 ADL 22
KEY 14 ADL 22
KEY 15 ADL 22
KEY 16 ADL 22
KEY 17 ADL 22
KEY 18 ADL 22
KEY 19 ADL 22
DATE 11 AUG 2000


Can I just out the 2250 without hurting the system? Or better yet, how can I get 0 off of it? Sorry, haven't done much work with 2250's.

 

[McGruff753]

Additionally, I see LD 12 is the LD for working with the 2250, but I don't see the 0 like I would see the DN on Key 0 on a 2008 or 2616. Thanks.

 

[roupe]

You can either unplug the console or out the console in ld 12. Either way the system is considered "In Night service" at this point. If the LDN0 is still ok and you just want to redirect where those calls go, change the NIT1 in ld 15 Chg Nit Nit1= xxxx to number where you want calls originally answered by console, (or night message) when console was in night service.

 

[johnpoole]

when you print the dn 0, what does it show.. then print the att data, atdn is usually there

john poole
bellsouth business
columbia,sc