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Nortel: Symposium call center solutions

(8921 members)
forum959 - Professional forum and technical support for computer/IT pros for Nortel: Symposium call center solutions. Includes problem solving collaboration tools.

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 TelecomTech34 (Vendor)
0 replies
(20 Jan 16)
20 Jan 16

Service Level Threshold

 TelecomTech34 (Vendor)
0 replies
(14 Jan 16)
14 Jan 16

Not Ready Account Codes

 captnamo (TechnicalUser)
10 replies
(14 Dec 15)
28 Dec 15

Callers in queue sometimes don't get announcements

 avaya99 (TechnicalUser)
2 replies
(11 Dec 15)
15 Dec 15

QUE TO AGENT and how to make it variable

 avayaaacc (MIS)
3 replies
(5 Nov 15)
9 Nov 15

AACC 6.4 Real Time Report - Multiple Contact Types?

 bazzieb (IS/IT--Management)
8 replies
(18 Oct 15)
20 Oct 15

route calls to switchboard

 tobywan (TechnicalUser)
3 replies
(5 Oct 15)
6 Oct 15

Real time display autolauch (Powershell)

 fataldata (TechnicalUser)
2 replies
(1 Oct 15)
2 Oct 15

Can you set a delay between calls presented to an agent.

 TechCUTelecom (IS/IT--Management)
1 replies
(25 Aug 15)
31 Aug 15

AACC 6.3 - Agent login failed because the Passive Terminal is null

 ladyrook (Programmer)
1 replies
(15 Aug 15)
17 Aug 15

scripting refresher

 lapakhora (MIS)
0 replies
(17 Aug 15)
17 Aug 15

reporting

 bignose21 (Programmer)
3 replies
(6 Aug 15)
7 Aug 15

Max agents Logged in at any time

 fataldata (TechnicalUser)
5 replies
(31 Jul 15)
4 Aug 15

DN acquired how to determine if an ID is logged in.

 fataldata (TechnicalUser)
3 replies
(28 Jul 15)
30 Jul 15

What is the best way to script calls to messaging

 newrsoul (TechnicalUser)
1 replies
(9 Jul 15)
29 Jul 15

Getting new TAPI License code.

 fataldata (TechnicalUser)
6 replies
(24 Jul 15)
27 Jul 15

Queue hunt strategy, Most inactive or round robin etc.

 ryock2000 (Programmer)
3 replies
(23 Jun 15)
5 Jul 15

Symposium on Caché server

 Voice99 (IS/IT--Management)
0 replies
(26 Jun 15)
26 Jun 15

Presence in Contact Center and Agent Desktop

 eastcoast10 (TechnicalUser)
3 replies
(10 Jun 15)
24 Jun 15

call routing and hunting on a call center set.

 jeap (TechnicalUser)
3 replies
(19 Jun 15)
24 Jun 15

Probleme when Open Voice session transfer to a DN with Mail Box

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