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Avaya: IPOCC (Contact Center for Voice)

(737 members)
forum1831 - Professional forum and technical support for computer/IT pros for Avaya: IPOCC (Contact Center for Voice). Includes problem solving collaboration tools.

Start New Thread

 Joledur09 (Programmer)
1 replies
(28 Nov 18)
28 Nov 18

Automatic Log in to Agent Group

 BrianCosta (Systems Engineer)
1 replies
(27 Nov 18)
27 Nov 18

Avaya IPOCC Server Specification

 Joledur (Vendor)
3 replies
(13 Nov 18)
23 Nov 18

Play an IVR every 2 minutes

 Vchannels (Vendor)
2 replies
(21 Nov 18)
23 Nov 18

Send a HTTP posting/call event to SMS gateway after agent hung up phone?

 davea2 (TechnicalUser)
9 replies
(16 Nov 18)
20 Nov 18

Auto generated reports

 davea2 (TechnicalUser)
5 replies
(15 Nov 18)
19 Nov 18

text prompt for Agents

 davea2 (TechnicalUser)
2 replies
(16 Nov 18)
19 Nov 18

Collector priority

 megaa (TechnicalUser)
0 replies
(15 Nov 18)
15 Nov 18

AWFOS call recording with IPOCC variables

 ChrisCheops (TechnicalUser)
4 replies
(13 Nov 18)
13 Nov 18

Callback calls and real time information service level & TSF

 ChrisCheops (TechnicalUser)
2 replies
(12 Nov 18)
13 Nov 18

WebUI & supervisor message....

 Tihana (TechnicalUser)
5 replies
(18 Jun 18)
13 Nov 18

Agent history - not populating for some agents

 Bobsiko05 (Systems Engineer)
0 replies
(12 Nov 18)
12 Nov 18

IPOCC Agent Status Report not updating

 Al Ibdaa (IS/IT--Management)
5 replies
(12 Nov 18)
12 Nov 18

No connection to reporting generator server!

 pkdev (TechnicalUser)
3 replies
(9 Nov 18)
9 Nov 18

Reporting - send email with report - How to change FROM header

 pkdev (TechnicalUser)
10 replies
(30 Oct 18)
9 Nov 18

Callback calls priority

 sheldoom (Vendor)
2 replies
(8 Nov 18)
8 Nov 18

No Web Admin after Upgrade

 Al Ibdaa (IS/IT--Management)
7 replies
(4 Nov 18)
7 Nov 18

can't make outgoing calls

 Ed47 (TechnicalUser)
1 replies
(1 Nov 18)
4 Nov 18

IPOCC Chat feature

 vladcbv (IS/IT--Management)
7 replies
(24 Oct 18)
29 Oct 18

Connect to tr database

 charlesSmart (TechnicalUser)
5 replies
(18 Oct 18)
18 Oct 18

Avaya IPOCC just freezes suddenly and all agents are logged out

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