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Avaya: IPOCC (Contact Center for Voice)

(741 members)
forum1831 - Professional forum and technical support for computer/IT pros for Avaya: IPOCC (Contact Center for Voice). Includes problem solving collaboration tools.

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 dnovella (IS/IT--Management)
1 replies
(5 Mar 18)
21 Mar 18

IPO CC Reports

 sheldoom (Vendor)
0 replies
(21 Mar 18)
21 Mar 18

Welcome Announcements in Reporting

 IPmonkey (TechnicalUser)
6 replies
(12 Mar 18)
14 Mar 18

Change topic priority for call in queue

 robakabobbo (TechnicalUser)
1 replies
(9 Mar 18)
9 Mar 18

10.1.0 Issues after install

 Vchannels (Vendor)
7 replies
(28 Nov 17)
7 Mar 18

IVR Editor function

 Johnson2018 (TechnicalUser)
12 replies
(15 Jan 18)
7 Mar 18

Lot of noise when listen to IVR
3

 nortavaya (TechnicalUser)
0 replies
(1 Mar 18)
1 Mar 18

IPOCC Dialer Adding RPC Qualification ?

 IamaSherpa (Instructor)
8 replies
(26 Feb 18)
27 Feb 18

Agent leaving notes for others

 sheldoom (Vendor)
1 replies
(21 Feb 18)
21 Feb 18

Could not load 2 Elements

 davea2 (TechnicalUser)
5 replies
(6 Feb 18)
9 Feb 18

Existing user

 nortavaya (TechnicalUser)
2 replies
(9 Feb 18)
9 Feb 18

IPOCC Dialer Call List format ?

 vladcbv (IS/IT--Management)
3 replies
(30 Jan 18)
1 Feb 18

JobCodes Reports

 robakabobbo (TechnicalUser)
1 replies
(31 Jan 18)
31 Jan 18

Call recording

 Bop2018 (TechnicalUser)
12 replies
(13 Jan 18)
30 Jan 18

Active task flow
5

 nortavaya (TechnicalUser)
5 replies
(10 Jan 18)
30 Jan 18

IPOCC Dialer, can I create a specify Qualification code ?

 nortavaya (TechnicalUser)
1 replies
(5 Jan 18)
29 Jan 18

IPOCC supports SMS notifications ??

 Jackk1995 (TechnicalUser)
1 replies
(24 Jan 18)
24 Jan 18

WorkForce Managemet Reports

 Johnson2018 (TechnicalUser)
7 replies
(21 Jan 18)
22 Jan 18

Reset Wallboard Statistics

 Bop2018 (TechnicalUser)
2 replies
(7 Jan 18)
18 Jan 18

SIP/TAPI Certificate not installed

 Bop2018 (TechnicalUser)
3 replies
(9 Jan 18)
16 Jan 18

IPOCC 10.1 and Voice Quality

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