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I'll give you a response that isn't generated via ChatGPT. You can do everything from a call recording standpoint on a networked system that you can do on the system which hosts voicemail pro once you switch the fire department system to centralized voicemail. You'd program a call record...

Unless something has drastically changed with 3rd party SIP phones, you'll need an Avaya phone to be able to use the majority of programmable button features such as user buttons, group buttons, etc. You're pretty much stuck with what can be handled via shortcode, outside of features like...

I had something similar a while back - random brownout alarms showing in sysmon followed by cold start messages. The customer had replaced the several months prior. After swapping the control unit, no more issues. That 500V2 was almost 12 years old at the time, so it had a good run.

There are options in the vmpro_settings.ini file that can be changed to not encrypt the recordings, or have them record in WAV instead of Opus, but I don't believe it will unencrypt whats already in place - it would just make sure new recordings are not encrypted.

I have minimal experience with either Ring Central/ACO, but the admin side looks fairly intuitive. All I can offer, based off Avaya's cloud strategy being all over the board over the past decade and their tendency to EOL cloud offerings on a whim, is why not go right to Ring Central and skip...

There was this bulletin about IP addresses defaulting, which doesn't look exactly like what you're experiencing, but it wouldn't be the first time an an issue was slightly different. I haven't touched 12.0 or 12.1 yet as those releases seemed to be rushed to market, even more than previous...

When I did this in the past, I had the customer spin up a new server and ignited it with a temporary IP. I saved the IPO config and ran a full backup of voicemail. When we swapped, the customer unplugged the network cable from the physical server, I sent the config to the new virtual server...

The 12.1 release notes say no future fixes for 11.1 and N-1, so I assume Avaya won't provide support for an 11.1 system, short of IPOSS hardware replacement and software entitlement. I'm not sure what the differences are between 12.0 and 12.1 short of a making a quick dot release for R12 so...

Enjoy your retirement Walter. I've got about 10 more years to go before I can say the same.

The past few times I've added an expansion system to an existing SE network, I had to restart the IPO service on the primary/secondary servers in order for the SCN line to the new expansion to go in service. Once that was done, the line was in service and the expansion checked out a license.

The last couple times I've added expansion systems to a SE solution, I've had to restart the IP Office service on the primary server before the new expansion would get a license. That was on 11.0.4, not 11.1, so may not apply in your case.

While it should work, there's no telling what config it may have in it. If you have a Cisco style console cable, you should be able to access the serial port (9600-8-N-1) and see what the port config is, unless someone put a console port password on it. It would be pretty easy to switch port...

So they're jumping right to 12.1 instead of releasing service packs for 12.0? Guessing its a ploy to be able to say anything 11.X is unsupported.? I'm just starting to get the few systems left in my patch up to 11.1. I'm not too concerned with Avaya support short of hardware replacements -...

My experience was the same as derfloh. A full backup of the system did not want to restore for me, but I had the system configs and a full backup of VM Pro to work with. I had the customer spin up a new VM with a temporary IP address, then I ignited it with the proper role. Restore the...

It looks like the SMTP server is asking for a TLS connection and VMP isn't providing it. Based off the machine name in the log, this looks like a Windows VM Pro server. To the best of my knowledge, Windows VM Pro won't talk TLS 1.2 in the 9.x versions - I don't remember if it does TLS 1.2 in...

The past couple times I've added 500V2 expansions to a SE system, I had to restart the IPO services on the primary/secondary server. This was on 11.0.4, not 11.1 or 12, and after adding the expansion system via Manager and preconfiguring the V2 with Manager. Everything looked normal, but the...

How is the license server set on the expansion under license/remote server? Make sure its set to Local/Primary Server with the IP of the primary server listed. I don't remember whether the system checks for a license before or after the SCN line comes up, but500V2 expansions are set to WebLM...

In both IPO from 10.0 onwards and CM/Aura from 8.0 onwards you can use MADN, which is about as close as you'll get to CS1K MCR/SCR keys, or you could use bridged appearances. There are a few caveats with both in the IPO world, especially if you have multiple systems in the solution.

I did a similar setup for a customer using a VM Pro module that checks the service of a hunt group. Someone in IT presses a button that is labelled 'IT Outage'. That puts a group (used only for routing purposes) into an out of service state. The IT call flow in VM Pro checks the status of...

I noticed you have to upgrade from 11.0.4.8 to 11.1 (USB method). Then upgrade again using the USB method to R12. It would have been nice to go from 11.0.4.8 directly to R12 in one step since you are replacing the OS anyway. Same goes for the virtual servers. Multiple steps. I've yet to do an...