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Why don't you just use the query app to save a call as WAV?

Hi, Your servers should NOT be configured to automatically adjust for daylight savings. It should be done manually each time because if it's done automatically without stopping the Nice software it can cause corruptions in the databases. Generally the process it - stop the cls/logger - update...

I agree, it's definitely a network issue. Either a dodgey network, too much network traffic, network not fast enough, dodgy network cabls etc etc etc That error code is very specific in it's meaning - CLS failed to communicate with logger.

re: your first point; I'm assuming you have a cls? have you set up a username and password on the symposium. You set up the user accoutn as a desktop user. The cls then uses this account to communicate with symposium. Note: the the login details need to be entered in the cls symposium driver...

No there won't be any complications using pc anywhere to remote to the dvr. 99% of nice's remote support is done using pc anywhere. Nice recommend using pc anywhere over any other remote application as it's been tried, tested and certified on their machines.

Hi, it means the call can not be found on the loggers hard drive. Perhaps it's been archived to a tape or maybe a storage centre??

I have a problem where my client machines are not reporting to the audit trail. Any ideas?

You may not have to pay a "chunk of change" depending on how you want them to connect. If you wish them to connect using a method that they have not tried and tested before then it will cost you to get them to test the vpn software and certify it. This may lead to future issues though because...

If the log def tool checks out ok you could also look into the following: If your system is recording extension side then you need to make sure that the correct extn is on the correct channel. If this in incorrect, the prob will still happen even if the log def tool is right. Also if you are...