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  1. ukjane

    Helpdesk - How to handle long timers and the inevitable burnout!!

    Just wondered if there were any other Helpdesk Managers out there that have the same issue as me. Everything was running swimmingly, now everyone has been working so hard to achieve our extreemly stretching and possible unrealistic targets and now they are in the burnout stage. My people are...
  2. ukjane

    Export members of a group to Excel?

    Is there a way of exporting a list of the members in a group in Active Directory into Excel\txt\csv format please.? I used to do it in NT4 using a command line function! Any help appreciated. Thanks Jane
  3. ukjane

    Hundreds of Shortcuts

    I have a user who has about 200 shortcuts for his folders in his my documents (local on c), he swears he has not created these himself and sure enough if I try and delete them, the shortcuts seem to recreate themselves. Has anyone encountered the same problem? Jane
  4. ukjane

    Word Add-on

    I didn't think so but it was something my manager asked me to look into. I couldn't think how the software would take a jpg which is efefctively pixels and try and identify characters and convert these into words, whilst counting everything else. Would take a lot of code and probably take 4...
  5. ukjane

    Changing Passwords from a login script?

    Does anyone know if there is a command (maybe in the resourse kit) that you can use in a logon script to change the local administrator password on XP machines? Jane
  6. ukjane

    Word Add-on

    Is there an Add-On that you can purchase for Word 2002 that allows you to do a Word Count that will include words in embedded graphics?? Thanks.
  7. ukjane

    Cannot delete file from a Windows 2000 Server from XP

    User has change permission to the files she wishes to delete, if she uses her mapped drive to access the file and tries to delete them it sits there for a few seconds and then says file is in use. If I get her to type in the unc path to the server in the run command box and then try to delete...
  8. ukjane

    Considering Internal Move

    Before I got this job, I applied for several positions. I wanted to work in the public sector ideally, local council, hospitals etc. These sorts of organisations person specifications, usually said 12 months experience, plus MCSE or MCP as an essential criteria. Alot of jobs you see here in...
  9. ukjane

    Excel 97 won't read the file

    There are no macros or VB code in the file. Basically it's very simple thing really. Just tonnes of data and all prettied up with colours etc.
  10. ukjane

    Excel 97 won't read the file

    I have check the sheet names in VBA and they are sheet1 sheet2 etc so must be originals.
  11. ukjane

    Excel 97 won't read the file

    I have a user in our accounts dept who has an excel s/sheet he has used for some months. One day he just can't open it, illegal operation - program will be shutdown (useful message). He is using Excel 97. He has emailed the file to me and I open it no problem - i;m Excel 2002 (XP). The...
  12. ukjane

    Considering Internal Move

    Didn't get the job anyway. Hoping to try and talk my manager into giving me some meaty stuff to get my teeth into. Problem is the others in the team have been here 2-3 yrs each and we seem to fight over the good stuff. Always the same I guess.
  13. ukjane

    Considering Internal Move

    The degree would be good, too late to start this year now though. The company car only costs me £40 per month in tax and to buy a car for myself and maintain it would cost more than that, so it would work out more expensive to hand the car back and have my own. I just feel like i've gone as...
  14. ukjane

    Considering Internal Move

    I think I need to carefully over the weekend look at the pro's and cons of staying in Desktop support or moving in application support. The main points being that in my opinion IT support is changing and I don't like it, many companies are choosing MCSE's over real experience (starting another...
  15. ukjane

    Considering Internal Move

    I currently work in PC Support, have been bored of it for a while now and looking for something different. A job is going in another IT team, in applications support, supporting JDE Oneworld. Would this be a good career move, I would enjoy it in the short term as I would be learning new...
  16. ukjane

    PC Boot problem. No Beep, No POST

    We never did actually find out what the problem was. In the end our supplier swapped the board for a similar Asus model and we havn't had a problem since. It was therefore not a fault with any other component in the system as we changed everything else. The most likely causes of this sort of...
  17. ukjane

    Outlook over VPN problem

    Several of our users who use cable modem internet connection to connect to our exchange server over VPN have problems. Our dial up users and DSL user have no problems, only our cable modem people. They are all using different operating systems either Windows 98 or XP, some user Office 2000 and...
  18. ukjane

    XP not recognising a SanDisk Pc Card

    My laptop a Toshiba Sat Pro picks it up OK, but the Toshiba Tecra S1 I have got doesn't. The card is a Sandisk ATA Flash Card 16MB, no drivers should be required, I should be able to insert it plug and play away you go. But on the Tecra it won't do that, I have already downloaded all the...
  19. ukjane

    IT Advice HELP

    I always think that teaching yourself gives you a head start, but it's nothing like doing NT admin or anything else in the real world, in the large company environment. I suggest looking for a job in a company that would train you on this. Or a job where you can be a tech, and maybe learn from...
  20. ukjane

    Trouble with Net Use to map a Win2k server print queue on WinXP Pro

    Might be barking up the wrong tree here, but have you tried adding the Domain Users group into the Power Users local group on these XP machines. This is what I have done in the past to ensure that scripts run correctly.

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