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  1. gwc2005

    HELP!! GRTD call statistic keep resetting to zero.

    Hi all, do appreciate your help and advise in this matter. Not sure what resolution the vendor put in but works. Anyway, will find out the resolution and post it up. Cheers! gwc
  2. gwc2005

    HELP!! GRTD call statistic keep resetting to zero.

    Basically, we are using GRTD on SCCS 5.0 and are monitoring the "Agent on Call", "Number of Abandond Call", etc. Do you know if there is option or field that allows me to set the reset time to 24hrs?
  3. gwc2005

    HELP!! GRTD call statistic keep resetting to zero.

    Hi all, New to this GRTD thingy, just managed to complete setting up with vendors but somehow the call statistic display on the bulletin board keep resetting all the call data back to zero after a period of time (approx. 10 mins). We check the call flows and scripts. It seem okie. Can anyone...

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