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We have a 2000 IVS with an AD8 VM card. About once every month or two, the voice mail will stop answering and I will need to open the cabinet and push the reset button on the card. This has been going on for at least the last 5 years. The other day the voice mail went out, but this time all...

Thanks for all your help. I think I will change it for now and see if anyone has problems.

OzzieGeorge: Thank you for your quick response. I looked at cm30 00 and found line 1 & 2 were assigned to route 00, and line 3( the problem line) was assigned to route 03. I compared the data for route 03 and route 00 in cm35 and and only found 1 differance. cm35 01 > 00 = 4 cm35 01 > 03 =...

We have a 2000IVS. At a remote office there are 3 incoming lines. When people call on line 3 the receptionist will answer and transfer to an extension if no one answers it will not go to voicemail. The same scenario but people calling on line 1 or 2, the transfer to voicemail works fine. Any...

Belevedere, There is a SC00 card in the remote site And I beleive MercuryComm is correct that we have a CSU/DSU on each end that breaks out the channels. I can see that all of this is going to be way above my head, but I think your comments will be very helpfull when we get our vendor on site...

not sure about channel banks, but I looked at the cards in the system at the main site and it has two 24DTA-A cards in it. I think these would be the cards that connect the two buildings. If you need anything else let me know. Im not an expert but I have some system manuals and I am willing...

NEC 2000IVS. Two of our buildings are connected with 8 channels of a T1. Most of the time it works great, but occasionally when you try to call from site 1 to site 2 it rings once and then you get a busy signal. Also on transfers to building 2 they ring back to the transferring station. It...

Thanks for all your help pave. It great to have a site where there are so many knowledgeable people willing to take the time to help people with all their questions. I'll check with my vendor.

CM F63 > 005FFFA9 > 25 FF FF FF CM F82 > 0 > 1A 00 01 07

is that CMD F63 and if so I cant find documentation on it in any of the manuals I have.

The main processor card is CP00-B with 3 cabinets

2000IVS. I guess I should have thought of that one.....

I have one Dterm series E that stops displaying the calling extension # after being plugged in for a while. It also usually displays the phone extension # when you pick up the receiver. At first I thought maybe it was just the phone and the dispalay was going out on it, so I switched it out and...

thanks Tercous that did it.

I have one ext that can't set the cfbna or call forward all the code for cfbna is *6 and our vm# is 300 so on most exts *6, 300 shows SET and things work fine but on this ext the *6,300 shows RST on the display. any ideas, Thanks

I have a DTP-32D-1 32 button Dterm. I can program buttons 01-24 using CMD 90. according to our book(I was handed this system recently) the remaining keys are setup on dss console 02. The extsion numbers in the system for CMD97,02 do not match what works on the phone. where else would these...

I have a NEAX 2000 IVS with Dterm series E phones I'm not sure if this is a setting with the system or with the phone I was wondering how to change the number of times the phone will ring before forwarding to voicemail. When I call from extension to extension the phone will ring 5 or 6 times...

If the phone was set to CFA the person could still use the phone. In this case if you pickup the phone gives the sound as if it was in use. Also if you try to use this ext from another phone it also gives the tone as if it where in use. You can't enter any codes. This extension is working fine...

Using a NEAX 2000 IVS I have this extension that is busy and the phone can not be used on that line, also calls to this ext go directly to voicemail. I had this happen once before on a different ext but it seemed to clear up on its own after a few hours. Any ideas?