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another thought. you may want to check the cross connect wiring. The 7406 4 wire uses the orange and green pairs, while 8400 series 2 wire digital only uses the blue pair.

The TN754 is a 4 wire digital pack. It should work with the 7406 phones. 8410s are two wire digital and will not work with a TN754.

it worked for me!

To Europe, at this point there are no dumb questions, I am stumped and have been working with these systems for 8 years. No, they are not showing up at zero. And yes the agents are hitting #. They say they are doing everytime and have even been marking on paper for me so we could follow. To...

All are ACD calls. I have one agent that is just on one split that has all of her work codes showing up on the report. Other agents are in multiple splits and these are the agents that all work codes are not showing up in report. However, it doesn't seem that the work codes are only showing...

I HAVE ADMINISTERED IN BOTH DICTIONARY AND CALL CENTER ADMINISTRATION. THE CALLS ARE NOT EVEN SHOWING UP AS THE DEFAULT 0. THE LINK HAS NOT BEEN DOWN. ANY OTHER IDEAS???

We use CenterVu CMS. We have implemented call work codes to our Customer Service Dept. This is where the agent pushed the Work Code button, enters a code number (ie..1=inquiry, 2=payment info, etc...)so that we can record the types of calls we are getting. When running the reports only some of...

Avaya has a set of three books that are GREAT for the beginner. They are the Definity System's Little Instruction Book. There is one on Basic Administration, Advanced administration and one on basic diagnostics. The Comm Code to order the set is 555-233-902.Or you can download them at...