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I have a bcm 400 with contact center. 1 skilleset 3 agents. Under what conditions is a logged in agent made busy? Agents are not missing calls and are not pressing the make busy button. But all throughout the day their busy lamp is on. So i have 3 agants all not knowingly in a busy state and...

I have a BCM 400 4.0. Installed keycode for skillsets and agents. In Element Manager under keycodes it shows both. And both as active. But when i go to Call Pilot Manager to configure the Skillset it says Intelligent Contact Center - Not Enabled. What am i missing?

BCM 400 4.0 with call pilot. Is there a way to have a caller from within a mailbox press 1 for english and 2 fr Spanish to get to the correct greeting. I think if i change class of service ir will only do the alternate.

I have a bcm 400 4.0 being used by multiple companies. One company is open for bussiness as usual and the other isnt. If i go to create a holiday entry for labor day. i want it to play the closed greeting for company B at noon. I do not see how to create a holiday schedule for a particular...

Thanks for the reply. Yes it is version 4.0. So sounds like hunt group is what i am going to do. I have tried putting in different Public OLI's and the info always comes up as company 1's main number. Is it possible telco is not passing info from my switch? Do i include dashes in my Public OLI

I have a cutomer with a BCM 400. They are renting out office space and sharing their BCM. They have a PRI and the other company is porting their main line over to the PRI. Along with taking a block of 10 DID's. What i am going to do is create a hunt group for company 2. In that group will be the...

thank you! Yeah i disabled it now i need it re enabled over a telset

I have a cp 150. Is there a way to enable the gen delivery mb using f983.

How many manual services can you have? I have one night service already ring group 002 with the voice mail dn assigned to that group. That works fine. But now we want to have another ring group with manual on/off for this group we want to ring a number of extensions for lunch breaks and what...

its been awhile since i have installed a cp on a mics. mics 7.1 and cp 150 3.1. i have 1 extension plugged ino A and one plugged into B. On my lights i only get lights 1 and 2 illuminated 3 and 4 are not. i thought 1 ext was 2 voice mail ports meaning if i have ext 240 feeding into my cp 2 ppl...

ok i did do the auto dn thing but no big deal i can unredister dn and assign one in setup. i figured the bcm would pick what was best. i have only deployed 3. as for the external ip i have it assigned to lan1 and an internal for lan2. we have no ip sets inhouse. all are remote.few issues getting...

Hi..i am trying to set up a ip phone from the outside. My bcm 400 is on its own external ip. i entered the info into the phone. i have liscenses and i can connect to bcm monitor and element manager from the outside. my phone says new phone registration disabled. the docs say to look under...

I have a call pilot 100. Past setup has been ccr tree 1.Thank you for calling press 1 for a company directory press 2 for company info. Digit 1 is a menu branch that was used as a company directory.Press 1 for jim, 2 for tina and so on. Digit 2 was also a menu. Press 1 for address, 2 for hours...

Great just what i was looking for thanks..I did not see that feild. It must be in the mailbox itself. personal target attendant? Whats is the setting by default? So i would go to mailbox say 220 and set the personal target attendant to ext of the dept head. thanks alot!!

I have a bcm 400 with the latest s/w and the integrated call pilot. I have a ccr tree with menu branches pointing to different departments. The operator ext is 201. Is there a way to zero out in different stages of the tree to go to different exy's. Fot instance "for sales press 1"," for...

phones are cfna to vm ext and customer wants the gen delivery mbox. i have the target line for did appr&ring on each phone.

i have a bcm 400 3.7 with inegrated c/p. if i call a did the gen delivery m/b answers after 4 rings not the ext's v/mbox. also in dnd it goes to the gen delivery box also. internaly sta to sta it forward to correct v/m after 4 rings. the a/a is set to no answer on both the target lines and the...

Thanks so much endlesswinter. I did what you said and its great.

Thank you. So i think i understand. We are buying some of the wireless headsets without the base to. They will plug into the headphone jack on the bottom of the phone? So to answer a call...Do i still have to hit the headset button on the phone? Or can i just hit the button on the earpeice of...

I have nortel t7316's and we purchased a plantronics cs50 with lifter. Installed it as plantronics directed. It works great except for incoming calls, we have to hit the button on the earpeice as well as the headset button on the phone.This is a carlot where salesman are all over the building. I...