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ok so my client wants to add a button on the phones so that when an acd agent is answering calls...he can't receive a call on his personal line.... can it be done.?? thanks in advance

how or were can i find info on the max # of times i can programme this key to an acd q... i,m gething a sch code # sch0756 q for the acd dn given is full..?? can this parameter be changed.. thanks in advance

Can anyone tell me were i can see the history file in are system.Thank you very much in advance.

Thank you everyone for all the great advise in this forum i think it's great.I have another question.i would like to see the history file in are sl1 system can anyone tell me how?

Hello to all we would like to restrick long distance call's on a phone but would like to be able to make some long distance with an acces code can anyone help please

OK I HAVE A 3904 DN MCR 8903 IN A RNPG 202 I ALSO ADED A RNP KEY EVEN IF THE SOFTWARE KEYS DISPLAY PICK UP A CALL,SO IN MY CLS I TRIED PUA ( THIS IS STANDERT PROGRAMING WERE WE ARE ) AND I PROGRAMED A SECOND SET DN # 8023 WITHIN THE SAME RNPG 202.I CAN PICK UP HIS CALL NO PROBLEME.WE PROGRAMED A...

I STILL DON'T SEE A DIFFERENCE BETWEEN THE 2 OF THEM I TRIED BOTH AND I DO NOT SEE A NOTICIBLE DIFFERENCE BETWEEN PUA AND GPUA..

DO I HAVE TO ADD A RNPG # TO A GPUA TO PICK UP CALL'S..

what's the difference between these 2?? sorry for my typping as i am french.