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  1. Stinney

    Nice Training and Certification

    Are there any companies that offer NICE training? It looks like NICE will provide it if you have purchased their product or are an existing company, but I'm having a hard time finding anyone that offers training/certification training. I'd like to be able to implement and administer their phone...
  2. Stinney

    Avaya Media Server - Intermittent Audio for Announcement after System Patch

    After a system patch was applied, Media Server System Update we installed was 10.0.0.28, we discovered that we were getting intermittent audio issues (dead air) when testing announcements. Trace of the station making the call shows the connection to the media server but it's just dead air and...
  3. Stinney

    Status ESS not working/available

    All the sys cust are the same and the user permissions are the same. Avaya is scratching their heads on this one. However, discovered that the ESS is not pointing to the System Manager for its licensing after all the CM licenses were moved there. It's pointing to an old WebLM, so I think it...
  4. Stinney

    Status ESS not working/available

    swversion and patches applied are the same on both You want to see the entire sys cust?
  5. Stinney

    Status ESS not working/available

    status ess cluster in our lab works though, it shows the status of the primary server pair and the ESS. And why is the command available in the lab and not production Cluster ID 1 ESS CLUSTER INFORMATION Active Cluster Server...
  6. Stinney

    Status ESS not working/available

    We have a lab and production environment. Our lab is configured the same as prod (as it should be) but in our production environment we can't status ess cluster. Looking at the survivable configuration everything looks the same in the lab and production. Even Avaya can't perform a status ess...
  7. Stinney

    Deny New Service - Media Server

    I finally figured it out, on the first page no less under Element Status, More Actions, Pending Lock.
  8. Stinney

    Deny New Service - Media Server

    Is there a way to deny new service to the media servers like you can for the session managers?
  9. Stinney

    CMS R21 ODBC - Cant Connect

    Those are good videos, but unfortunately I've done all the things they talk about with no luck.
  10. Stinney

    CMS R21 ODBC - Cant Connect

    Anyone on CMS R21 and can connect with ODBC? We were told we have to install new ODBC drivers HCL Informix, which we did and got the files from our vendor. Using all the standard installation and configurations in the ODBC setup are just not working. This is the error we get. There should...
  11. Stinney

    Can't set SIP signaling group to not add '+'

    I cannot set my SIP signaling group not to add '+' to outgoing calls. If I create a new SIP signaling group the default is set to n and I don't change it, but as soon as I save it it changes it to y and I can't change it back to n. Any thoughts?
  12. Stinney

    Number of Concurrent Calls to 911

    No, all sites route to a centralized SBC on 2 SIP trunks. They all share the same route and same trunks to the SBC. - Stinney “The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius
  13. Stinney

    Number of Concurrent Calls to 911

    Unfortunately, the way our environment is structured, our 911 calls route out through a different route and trunks for 911 calls through an SBC dedicated just for this purpose. It's coming under scrutiny as to why we have the number of concurrent call licenses we do as we only have a handful of...
  14. Stinney

    Avaya CMS R20 upgrade from R19 - Current R19 using R18 ECH schema

    Apparently our current CMS R19 was upgraded from R18 and there was an option to keep the same R18 ECH data schema in the R19 upgrade. We're now trying to upgrade to R20 and we're having issues with the ECH data not lining up the same. There only appears to be an option to keep the same R19 ECH...
  15. Stinney

    Any quick way to upload announcements to all the AMS at the same time?

    VAL Manager doesn't appear to work with AMS, they don't show in the audio sources. Is there a way to upload a new announcement to all of my AMS at the same time? Having to log into 12 separate AMS (soon to be many more) and upload a single file over and over and over again is not very...
  16. Stinney

    MOH not releasing

    This wound up being an issue with the AMS not being able to keep up with the speed of a custom CTI app we use in house with our agents. The transfers the agents were doing through the app were faster than the AMS could manage and it wasn't processing all the messaging needed to stop the music on...
  17. Stinney

    MOH not releasing

    CM 8, using val boards for announcement for MOH, announcement in music source. Has anyone seen this issue. Call routes to queue, agent answers, talks to caller, transfers caller to another VDN, call goes to queue, caller hears MOH while waiting, agent answers call in queue, caller can hear...
  18. Stinney

    Error message uploading files to Media Server

    Nothing wrong with the audio files, I can upload them one at a time without any issues. - Stinney “The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius
  19. Stinney

    Error message uploading files to Media Server

    Having issues when trying to upload a zipped file with multiple audio files to the Media Server It seems I worked through all the kinks for getting the directory information correct as I was getting error messages previously stating: The zip archive should include the FULL path (including both...
  20. Stinney

    RedSky and AES 10.x

    Anyone out there using RedSky and AES 10.x? We're having issues with RedSky registering the crisis alert station. It will register and then 5 minutes later it will unregister. - Stinney “The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius

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