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Hi Is it possible to delete a call recording on ACR in "real time" or just after it's recorded and how? Any pointers appreciated Cheers

Thanks Ronster It gives me a base to work on to get it how they want - they always change their mind or ask for extra :-)

Cheers Ronster/joe Would amending it to below (Step 24 and 26) work as they want to loop the question about leaving a message while queuing and advising of queue position 24 goto step 26 if expected-wait for skill 854 pri l > 120 25 queue-to skill 854 pri l 26 goto vector...

Hi all I've been asked to set up the following some already exists so have a starting point Current bit of vector interested in changing is: 25 queue-to skill 854 pri l 26 goto vector 879 @step 1 if unconditionally (gives out queue position already) What the department is after, if...

Forgot to ask, any idea's why no ip's are showing to? We recently did a Lan refresh and networks decided to change the voice Vlans used to

Hi All Am I correct in thinking that the CLans with Dynamic against them is due to network issues and those with invalid are fine, also why is the multiple mac addresses against the same board? TIA 0005 DUP 07B06 CLAN-BD 0.0.0.0 00:00:0c:07:ac:b5 Dynamic 0006 DUP...

Hi Have a weird issue that's only happening on Lenovo laptops! CMS R17 is installed and can be logged into no problem but when selecting reports CMS Supervisor crashes. Is this a known issue and is there a cure? Error is "Controller has stopped working" - we roll out the same Win 7 build to...

Hi Is there a way to copy one users access rights to VDN's, vectors, skills etc when setting up a new CMS user? TIA

Hi All Company has just moved to Citris and is running CMS R17 on it. We have an issue where by CMS app freezes when 4 or more report windows get opened. CMS works fine on desktop only seeing issue through Citrix. Any pointers as to why appreciated TIA

Cheers that was my understanding that's for confirming Dave

Cheers, should have known mute view. Won't forget it again and saved me a 30 mile round trip ;-)

Hi I need the mac address off a phone that's stuck in dhcp on boot up, phone is in remote site and user can't see SN number, I'm sure there is a mute/hold type command you can do but for the life of me brain is blank! TIA

Hi Has anyone any info on the Avaya side to installing a Premier Technologies USB1200 MOH (not being used for music) information onto a G700 direct? does it conect via the 8300 USB ports and what else? Running CM6.3 TIA

Cheers Very useful and helpful

yep got it. Guessing we would need to have any network service provided CLi in place removed or does the Pub unknown "overwrite" network applied Cli - I'm thinking not - is that correct?

Hi mntyzummer They are isdn's, the idea is to have a select CLi sent from certain "teams" Offices etc but they all break out over the same isdn's. The current NGN CLI we send is being "ignored" by the called party and the business are looking for a solution. I think any CLi you don't recognise...

Hi Can the switch port on a 4610 have a VLan statically assigned to it? TIA

Hi Looking at using public unknown numbering for sending out a "unique" Cli per extension or groups of extensions. At present we have a generic NGN cli in place at network level - based in uk running CM6.3. Would we need to have no network CLi in place configue public unknown and trunk groups...

Cheers - should have thought of teneants. Thanks for kick starting my brain ;-)

Hi Can some point me to any docs that outline setting up an external MOH onto just one G700 that is networked with CM6 so just that "office" gets MOH? Dave