Thanks...
Not long after I posted my initial message, after a long search I found <http://support.businessobjects.com/library/kbase/articles/c2009993.asp>
which presumably contains some of the same updated files. This fixed the problem for my customer. I missed the reference to...
Did you manage to track the service packs down? I've been asked a similar question by a customer who's base CR8 installation keeps crashing on WIndows 2000, and have had no luck so far.
Neil
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