Search results for query: *

Whats mplr18963?

ok, please point me to that. Here is the ACD build TYPE ACD CUST 0 ACDN 2500 MWC NO DSAC NO MAXP 20 SDNB NO BSCW NO ISAP NO AACQ NO RGAI NO ACAA NO FRRT SRRT NRRT FROA NO NCFW FNCF NO...

thanks, I got that much from the error report - what does it mean and how do I get rid of it. Fish

I keep getting this error, and have ZERO idea how to fix it. 8851 is the CDN, it points to ACD 2500. I have people logged in to catch calls and still get this error. Any help would be appreciated AUD021 00150A71 00001001 00000003 00001554 00000000 00000000 00000013 00001554...

we need to send data from a call real time to an application running on the desktop. Running SCCS 4.2 CP, Opt 11 C with latest patches for 25.40. Any suggestions? Sean

Here is why - In a sysload on the PBX, the default PEP's that come with 25.40B+ have an issue with PEP 16007a-e9. The 16007 pep will NOT load until some of the previous PEPs are unloaded. As of right now, I am 36 hours into a clean run of my pbx. No crosstalk, now DWC...its refreshing

When I have SCCS installed. I also am patched current. Option 11C with 25.40B+ Patched with P17411_1.LW, P16000#9.11c, p16001#9.11c, p16002#9.11c, p16003#9.11c and p16008#9.11c Symposium Release 4.2 with current PEPS Call Pilot 2.01 with Current PEPS So, Why the !@#$ am I getting DWC keys...

When I have SCCS installed. I also am patched current. Option 11C with 25.40B+ Patched with P17411_1.LW, P16000#9.11c, p16001#9.11c, p16002#9.11c, p16003#9.11c and p16008#9.11c We are at current revisions per Nortel. So, Why the !@#$ am I getting DWC keys activating? To temporarily remove...

What kind of PBX are you connected to? Nortel released a patch that corrects the bug. Contact your support team for information. All of my pahantom calls went away with the addition of the patch

So, after much hoopla, the culprit? A damned PBX software patch. Knocked em all out. Hurrah. Stupid non contractual obligatory idiots masquerading as sales and support for Nortel. Grrr.

fantastic! thanks ever so much for the heads up. I am doing this now, and will reply with how it turned out. Fish

Folks, I think some of my Phantom calls/missing calls is related to this bug. Both lines affected are generating Bug0195 errors. In looking at the SIO/SM manual, it says 'BLOCK_PTR could not be found in specified queue. Procedure REMOVE. What does that mean? How do I fix it?

I take it that USCR is transfer?

My management team has asked me to provide several folks with portable phones. I dont have a clue as to how to direct them to transfer calls. Anyone have a moment to instruct I know that they will be 2500 series phones. I am looking specifically on how to program the suckers for xfer and...

I have some Symposium errors that I do not know how to fix: Service Request Failure. Error code: 0. . File/Line/Func: \vsm_vob\nivsm\src\VsmRsp.cpp\1789\TSMGiveIVRRSP::Execute, no service request. Service id: [1041]. as well as: Invalid call ID: (0. Dev id: 16777264. Evt: 3. Msg: Call ID...

sandy - yes several times Slaan - I will try that now.

Jay, thanks! Pscan allowed me to clear the calls, but I need to verify that the calls are real, and not phantoms. Slaan - here it is - 2 scripts. Auto Attendant /*Auto Attendant 2 script skillset Created by Sean Conley 6/4/04 for CDN 8851 */ IF (DAY OF WEEK = MONDAY..SATURDAY AND TIME OF...

ok, odd item number 2. Have several skillsets. Calls come in, hit the queue, and sit there...for up to 2900 tics. I thought at first it was simply a case of phantom calls. I had a reboot of the symposium server to do anyway, so, with a reset of the switch - poof. Problem goes away. Or so I...

Odd thing happening. SCCS 4.0 Phoneset 3904 Supervisor Setup Key 0 - ACD Key 1 - DN Key 2 - Alternate DN Now the issue - and this is really odd - a call will come in, and if the skillsets do not get it, it will AUTO LOGIN her set, and then DUMP it into her personal Voice mail. She is...

Ok, my boss wants a live operator to answer instead of only having the Call Pilot / Symposium scripting answer. Then have her transfer the call to the call groups. What am I missing here? I think it can be done, but I am not 100 percent positive. Sean