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Well, here it is.....double checked that touchtone gate was not on, it was not. Reset CP100. Tested, still had touchtone option. Defaulted the CP100, and rebuilt greetings and ccr tree. Problem gone. One strange item...after starting over, the first thing I looked at was touchtone gate, and it...

I say "unchecked" because I am using callpilot manager.

Marv01, have thought of that and made sure it is unchecked. Any other ideas?

I am working on a cics 6.1 with callpilot 100 2.0. All 4 analog lines ring 4 times, if not answered by customer, than AA answers. Something I have just come across is the AA greeting that says "if you are calling from a touchtone phone press 1, if you are calling from a rotary phone stay on the...

Late response, but I did install the tapit with SMDR6. Works great. Had SMDR6 Set for 115200 but the pc with Tapit could not run faster than 9600. It is as close to "plug and play" as you get.

You could also try tap-it software. It works on many systems, and they offer great tech support. I will be installing it on an MICS w/call pilot 150. I will post the results.

I have an MICS w/Call Pilot 150. I have programmed several phones with the call record feature(989). Is there any way to turn off the recording that says "this call is being recorded" and use a beep in its place?

I have been in the same situation recently, and was advised by a "source" to make sure I was not at 2.1.15, so I went up to 24 and had no problems. I upgraded before the swap.

We are using a cisco678 router with adsl. I do believe I am on the correct track now with the above help. I will post an update next week just incase any one is interested.

I have the lan2 tab set for Nat, and dhcp client. Will I need to fill in the DNS tab, or any others? Or will they fill in automatically? I did try the ip route to no avail, and have set up lan2 tab to no avail. I am running V2.1(15).

Hey All, Have installed a small office 4x8x4x4. I would like to install dsl into the wan port, but when I do I have no internet access. If I plug my dsl router into one of the LAN ports, I have internet access, but no contact with small office. Do I need to set up some IP routes, or a service...

I have a 406 with a new PRI. I can recieve calls over the PRI, but I can not make calls. I will dial a full tele#, but I than get the "if you would like to make a call" recording. It seems like the IP office is only recognizing the first 4 digits I dial. What would my short code be to dial over...

I am running Intuity mode. I did have a voicemail collect btn set up, but changed my vm btn to the shortcode *17 which had ?U. That also did not work, until I removed the "U". I am running 2.16, but have been advised not to upgrade to 2.18. This came from a certain Avaya employee. As of now the...

I have a 403 with VM Pro. Each phone has a "vm"btn which when pressed, the user is not asked for an ext. or password, but allowed to start making choices such as listening to messages and the like. I do not have anything entered in the source numbers tab ie... V201. I have rebooted the system...

I have attended both the Avaya course, and the Catalyst course. I also came from a voice centric background, but have become somewhat proficient with the product. Go to Avaya.com and click on the learning link for some more info. Beware both Avaya, and Catalyst will charge a good sized fee. If...

I have found many pro and cons, but I still prefer a keysystem to a pbx, as do many customers. The IP office still suffers a lack in translation from Europe to US expectations.

Can you programm call park btns on an IP office? If so, do they light up when you park someone? Or is there some visual indicator to help the customer keep track of who is parked where?

Can anyone tell me why the IP office is referred to as a pbx? What is the difference between a pbx and a key system?

I had considered that, but of course I was hoping for a miracle answer. Thanks Bluejacket.

I currently run pc100 memory on my pc. I have the chance to purchase a pc133 512mb stick. Can I just install this and my pc will recognize it?