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  1. careinc

    Octel 100 - AA wav files?

    We have an Octel 100 connected to an Avaya Legend. We have been recording the AA via the handset from the PBX and the resulting quality of a non-studio type recording does not end up projecting a corporate image to callers. Is there any way that we can use professionally recorded wav files for...
  2. careinc

    Proliant DL 380

    yes just to make sure it wasnt a power supply issue we swapped one of the power supplies with a brand new one. and again the same thing happened. the fans turned on in the baack and the green lights on the power supplies turned on, but nothing else did anything else. the hard drive lights didnt...
  3. careinc

    Proliant DL 380

    Hey my company had a few month old Proliant DL 380 plugged into a UPS over a weekend when the power went out and the UPS couldnt hold it all the way till after the weekend so it crashed. when we got back after the weekend we couldnt turn the machine back up. all that turns on now is the fans in...
  4. careinc

    Legend DID

    FINALLY. Verizon changed the digits and it is now routing propoerly. Thank you all for your help.
  5. careinc

    Legend DID

    You guys are great! and I really appreciate your desire to help. Unfortunately we are in the NY market. Do you know of any good responsive agent in the NY region?
  6. careinc

    Legend DID

    Would I be able to do anything here if I manipulated translations? Does anybody know how?
  7. careinc

    Legend DID

    Unfortunately the local vendor that sells the local and LD services has been totally helpless. When we call Verizon, they pass it up from one bureau to the next. It has been going on for 2 weeks with no resolution to date. Is there any Local/LD services vendor that has the capacity to...
  8. careinc

    Legend DID

    I have been trying to get Verizon to change the digits to 5199 with no success. Would you know who/which department to contact that can easily take care of that request? Would you have the typical description of that request to Verizon?.
  9. careinc

    Legend DID

    The T1 feeding the Merlin system has this number coming over on it. It is a typical local flexpath T1 by Verizon. (Not a PRI)
  10. careinc

    Legend DID

    Thanks all for your help. Let me detail a little better what I am trying to do. I am trying to get a phone number that ends with 0218 to feed into the Legend system, and then the Legend system should forward to a telephony server on a TIE line. The TIE line is already connected and is...
  11. careinc

    Legend DID

    I am trying to program an existing Merlin Legend to accept the digits 0218 which are the DID digits that the phone company is sending over a T1. I will then assign 0218 to members, etc I have tried to get the Telco to change the DID number with no luck. Is there a way to get the system to...

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